User Experience Operations, Senior Program Manager

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Reporting to the UX Operations Manager. this role plays a key role in supporting the people processes and tools that enable our multidiscipline B2B UX organization. As a senior specialist and versatile operator this role provides flexible support across general team operations initiatives as well as disciplinespecific operational needs for our UX Design Strategy and Content teams.

About UX Ops Senior Program Manager

Leads and supports crossfunctional initiatives bringing structure to ambiguity and guiding teams through change in fastmoving environments.
Drives operational clarity consistency and scalability building processes that help to enhance the operational maturity of our UX crew and leaders.
Balances strategic thinking with handson execution leaning into systems thinking and an understanding of when to explore and when to take decisive action.

Key Responsibilities

UX Ops Project Management
- Lead prioritized UX Operations initiatives - primarily within DesignOps - from discovery through solutioning execution change management and training.
- Develop and manage independent project plans milestones communication rhythms and accountability mechanisms to ensure timely highquality outcomes of assigned projects.
- Create and maintain scalable frameworks for new process rollouts evaluation and continuous improvement across UX best practices.
  undefined

UX Organizational Operations
- Partner with Finance and UX Leadership to manage team cost centers ensuring clear visibility into budget tracking updates and allocations.
- Manage relationships with key external vendors (e.g. Figma) and coordinate collaborative initiatives to maximize value and alignment.
- Administer UX tool access including birthright provisioning adhoc request workflows and ongoing license management.
- Support teamwide change management initiatives by developing communication plans alignment artifacts and transition support materials.
- Maintain and promote documentation standards and best practices across shared tools and knowledge repositories (e.g. SharePoint Confluence).
- Curate and manage centralized team templates and resources ensuring information is accessible current and aligned to team standards.
  undefined

UX Team Culture Enablement
- Support team culture and psychological safety through the management of communication channels and intentional spaces for team connection.
- Establish and manage B2B UX onboarding experiences by developing structured paths for new hires to understand team practices tools and expectations.

Skills & Toolsets

Familiar withall UX disciplinesand tools;comfortable interacting with the Atlassian Cloud Suite Figma Suite SharePoint and Teams.
Ability to connect with and influence people at several levels of seniority to foster a shared understanding.
Ability to think fast on your feet andcome up withsolutions to critical situations makedecisions and take calculated risks.
Ability to act autonomously and independently driveproject execution to ensure adherence toscheduled delivery.
Ability to be flexible and pivot as needed to drive outcomes and scalability alongside evolving business and user needs.
Experience with establishing playbooks process documentation and governance supporting creativedevelopment.

Qualifications

Minimum of 5 years related work experience; financial services or function-specific experience preferred.
Undergraduate degree or equivalent combination of training and experience

A cover letter is not required but candidates may choose to include one to briefly highlight how their experience aligns with UX Operations DesignOps and project delivery. An optional cover letter can help expedite application review by providing additional context around relevant skills tools and stakeholder partnership. This role operates under a hybrid work model and requires Tuesdays- Thursdays onsite in our offices.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Manager