Account Manager Accredo Hybrid Honolulu, HI

*** Must already live in Honolulu HI to be considered for this role***

Account Management Manager

(Reports to General Manager)

Job Description

The Account Management Manager is responsible for ensuring Accredos customers inclusive of payers prescribers and patients receive superior service. Responsible for the overall satisfaction and retention of assigned book of the day-to-day customer relationships and resolves customer complaints by investigating problems developing solutions preparing reports and making recommendations to management. Accountable for core service delivery for customers working cross-functionally with all operational teams. The Account Manager proactively reviews performance metrics to promote client satisfaction manage contractual requirements profitability accounts receivables and retention. Utilizes technology tools processes and resources to anticipate and exceed clients needs and expectations. Collaborates with other team members on customers activity expectations and service needs. Responsible for increasing the visibility and awareness of our organizations service offerings and maximize sales growth.

ESSENTIAL FUNCTIONS

• Align with Corporate values and create and maintain an environment based on such values

• Manages day to day customer relationships through comprehensive knowledge of customers benefit plan and Accredos product offerings.
• Daily interaction with customers providing preventative consultation analysis and issue resolution associated with Accredos core services.
• Manages all aspects roles and responsibilities of an Account Management team
• Manages a team of associates to promote a working team environment and ensure best practices are shared. Develop employees skills evaluates performance and provides feedback
• Provides first and second level resolution of problems and obstacles
• Ensures productivity and high-level customer service to Customers
• Provide on-going coaching to each associate concerning quality reliability accountability and productivity. Ensure service levels and performance guarantees are met
• Track report and evaluate data trends relevant to site metrics and volume
• Responsible for timely and accurate management and execution of all client benefit requests contract requirements including benefit changes product upsells new groups terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing andleading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Manage and lead customer centric team meetings to review Accredos operational performance against clients expectations and needs.
• Presentation of Accredos services and operational performance metrics to customers on a monthly and/or quarterly basis to show specific performance measures in comparison with Accredos book of business to promote client satisfaction client retention and upsell opportunities.
• Serve as a single point of contact for customers and referral sources and respond to general inquiries urgent requests and escalated issues in a timely fashion.
• Align and work with manager on management and strategic direction. Build positive trust relationships with new and existing customers and referral sources to influence targeted group(s) in the decision making process
• Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills to meet sales goals. Keep accurate records and documentation for reporting and feedback
• Align and work with manager and various team members and participate in strategic sales and marketing initiatives
• Oversee recruitment performance reviews and development of account management team
• Handle and resolve escalated employee issues
• Other duties as assigned

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.