Windows 11 Upgrade Technician

Washington, AR - USA

Hourly Salary: $ 39 - 44

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Short Description:

Windows 11 Upgrade Tech

Complete Description:

Job Overview

Technician with a strong background in Windows 11 to assist with the upgrade of operating systems from Windows 10 to Windows 11 across our organization. This role involves assessing current systems performing upgrades troubleshooting any issues and ensuring a smooth transition for all users.

Key Responsibilities

System Assessment
- Evaluate existing hardware and software for Windows 11 compatibility.
- Prepare inventory reports of all devices requiring upgrades.
Upgrade Process
- Execute the upgrade process for Windows 10 to Windows 11 on designated systems.
- Ensure the backup of all critical data and settings before proceeding with the upgrade.
- Install and configure Windows 11 ensuring all features and functionalities are operational.
Software Installation
- Install necessary software applications and post-upgrade tools.
- Ensure compatibility of third-party applications with Windows 11.
User Support
- Provide expert technical support and guidance to users during and after the upgrade process.
- Create user accounts and manage permissions on Windows 11 as needed.
Troubleshooting
- Resolve complex issues related to the upgrade process including hardware software and network problems.
- Document all troubleshooting steps and solutions for future reference.
Training & Documentation
- Assist in training users on the new features and functionalities of Windows 11.
- Develop and update training materials and user guides tailored to user needs.
Final Reporting
- Compile and submit a report on the upgrade process user feedback and any issues encountered.
- Recommend improvements based on observed challenges and user experiences.

Qualifications

Educational Background
- Associates degree in computer science Information Technology or related field preferred.
- CompTIA A
- CompTIA Network
Experience
- Minimum of 3 years of experience in a technical support role with a strong focus on Windows 11.
- Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations.
Technical Skills
- In-depth understanding of Windows 11 including system architecture features and functions.
- Familiarity with troubleshooting hardware and software issues specific to Windows 11.
- Knowledge of Microsoft Office Suite and related software.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

Work Environment

This role may require occasional lifting and moving of hardware equipment.
May involve working in various office locations within the organization.
Onsite at least three days but possibly five days

Skills Matrix

Experience providing help desk support for the Windows operating system Windows-based applications and databases and AD account management;

Experience providing help desk support for iOS devices iOS-based applications and iCloud account management;

Experience configuring imaging and deploying Windows based laptops printers and desktop assets;

Experience with workflow management applications such as ZenDesk ServiceNow Ivanti or BMC Helix.

ITIL v4 Foundation

CompTIA A

Experience with endpoint protection and management tools such as Cisco AMP Absolute or HP SureClick;

Experience with IT asset management and tracking tools such as Oomnitza ServiceNow Ivanti or BMC Helix.

Flexible work from home options available.

Compensation: $39.00 - $44.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.

Required Experience:

Job Description:Short Description:Windows 11 Upgrade TechComplete Description:Job OverviewTechnician with a strong background in Windows 11 to assist with the upgrade of operating systems from Windows 10 to Windows 11 across our organization. This role involves assessing current systems performing u...