Student Worker IT Support

Job Description

If you are looking to get a great Internship experience.

This is the opportunity to do so by joining the IT department at The LEGO Group!

Play your part in our team success! As part of the Global End-User Support organization you will have the opportunity to help us optimize the usage of business technologies to increase the productivity of The LEGO this case your focus will be to ensure the LEGO Operaciones de México factory is enabled with the company IT Technology to support all factory employees.

Core Responsibilities:

• ServiceNow: Working proactively with tickets (Incidents & Service-Requests) in our ITSM tool (Service Now) handling the preparation of equipment such as laptops or mobile devices.
• On-Site support: Providing onsite support with computer hardware and meeting rooms technology and handling of mobile phone devices.
• Incidents solving: Diagnosing software and hardware issues when appropriate and fixing them as quickly as possible.
• Infrastructure support: Support in coordination and/or execution of Infrastructure project-related tasks.

Do you have what it takes

• Education:Student of degree or a related field starting from the 6th semester onward
• Proactive team player responsible and self-driven
• Knowledge of Microsoft 365 and a plus if any Power Apps skills
• Good understanding of Computer Hardware Software and IT Infrastructure
• Strong communications written and oral both in Spanish and English

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here are some of what to expect:

FamilyCareLeave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing We want you to be your best self so youll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme

Your workplace Youll find this at the top of this advert and when you join the team well confirm this with you.

We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1. option #3. Please note these communication channels should be used for those having difficulty accessing our on-line channels not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.