Engineer Technical Support II
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence Innovation Collaboration Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet today and for future generations.
We are looking for your talent join our team and start your journey today!
Technical Support Engineer ll
Responsabilidades:
El Ingeniero de Soporte Técnico II es responsable de proporcionar soporte técnico especializado y asistencia en la gestión de sistemas de refrigeración comercial. Sus funciones clave incluyen el monitoreo de los sistemas de refrigeración la solución de problemas de manera remota. Este rol garantiza la continuidad operativa de los sistemas de refrigeración en tiendas comerciales y mejora la experiencia del cliente mediante una respuesta rápida y efectiva a fallas alarmas e incidencias.
Garantizar la operatividad y eficiencia de los sistemas de refrigeración en sitios comerciales brindando soporte técnico de alta calidad respondiendo efectivamente a alarmas y fallas y generando reportes precisos de incidencias para asegurar la continuidad de la operación y la satisfacción del cliente.
Funciones:
- Brindar soporte técnico y solución de problemas en sistemas de control de refrigeración.
- Atender llamadas telefónicas para dar soporte remoto a clientes resolver fallas y proporcionar orientación inmediata sobre alarmas de refrigeración.
- Monitorear y gestionar alarmas generadas por el sistema de refrigeración priorizando incidencias críticas y asegurando una respuesta oportuna.
- Ejecutar y documentar pruebas de desempeño de equipos y sistemas de control de refrigeración. Generar reportes detallados de fallas e incidencias documentando las causas acciones correctivas y recomendaciones de seguimiento.
- Colaborar en la optimización de sistemas de refrigeración y gestión de energía para mejorar la eficiencia operativa.
- Desarrollar y actualizar informes y bases de datos de desempeño para su análisis y toma de decisiones.
- Proporcionar entrenamiento técnico a nuevos miembros del equipo y capacitación a clientes en el uso de sistemas de monitoreo de refrigeración así como la interpretación de alarmas.
- Generar manuales guías de resolución de fallas y buenas prácticas así como infografías para usuarios finales.
Requisitos Basicos:
- Tecnico en Sistemas de Refrigeracion Ingenieria en Control y Automatizacion Ingenieria Mecanica o afin. (Deseable).
- Excel Avanzado.
- Ingles Intermedio.
- Conocimiento / Experiencia en Sistemas de control de aire acondicionado PLC iluminación.
Requisitos Opciones:
- Experiencia en Power BI
Collaboration First Hybrid Work Arrangements:
This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
Required Experience:
IC
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
