Join Our Team as an IT Service Desk Engineer at Johnson Electric!

Location: Zacatecas MX (Onsite / PlantBased)
Vacancy Type: Existing Position
OnCall: Required (rotation)

As our next IT Service Desk Engineer you will provide ITILbased first and secondlevel support for IT infrastructure across the Americas Region. You will play a key role in problem management process improvement reporting and knowledgebase development while ensuring secure reliable and efficient IT operations in a fastpaced manufacturing environment.

Why Youll Love Working Here

• Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
• Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
• Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries gaining broad experience.

What Youll Be Doing

• Providing first and secondlevel support for hardware software and network issues across the region
• Maintaining accurate IT asset records configurations and inventory in the CMDB
• Monitoring system alerts and creating incident tickets in a timely manner
• Managing and auditing SharePoint access
• Utilizing Service Desk tools to manage Problem Management and KPI reporting
• Performing root cause analysis to reduce recurring incidents
• Creating and maintaining patch management and backup completion reports
• Collaborating with corporate IT teams on infrastructure projects and system rollouts
• Ensuring compliance with cybersecurity policies standards and procedures
• Providing technical guidance and training to endusers
• Participating in oncall rotation and providing afterhours support as required
• Performing other duties as assigned

What Were Looking For

• Associate degree in Information Technology Computer Science or related field (equivalent experience considered)
• Bachelors degree preferred or equivalent professional IT experience
• Minimum 3 years of experience in IT Service Desk or infrastructure operations
• Experience supporting IT in a manufacturing or industrial environment preferred
• Strong proficiency with:
  • Active Directory DNS DHCP
  • Remote desktop tools
  • IT ticketing systems and ITIL practices
• Scripting experience to support automation initiatives
• Strong English speech and writing skills
• Proven ability to work independently prioritize tasks and solve complex problems

Bonus Points If You Have

• Industry certifications such as CompTIA A Network Microsoft or Cisco
• Experience with reporting KPI dashboards and IT process optimization
• Exposure to cybersecurity audits or infrastructure compliance

Physical & Work Environment Requirements

• Ability to lift and carry up to 40 lbs
• Frequent walking standing bending and equipment handling
• Manual dexterity for working with cables tools and hardware
• Comfortable working in manufacturing environments including production areas and server rooms

Safety Requirements

• Compliance with all company safety and cybersecurity policies
• Use of appropriate PPE when required
• Participation in safety training and prompt reporting of hazards or incidents

How to Apply

Apply online at We cant wait to meet you!