Jr IT Regional Service Desk Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join Our Team as an Jr IT Regional Service Desk Coordinator at Johnson Electric!
Location: Zacatecas MX (Onsite / PlantBased)
Vacancy Type: Existing Position
OnCall: Required (rotation)
As our next Jr IT Regional Service Desk Coordinator you will provide handson firstlevel IT support across the Americas Region. You will support enduser devices infrastructure assets and system monitoring while ensuring accurate documentation cybersecurity compliance and reliable daytoday IT operations in a fastpaced manufacturing environment.
Why Youll Love Working Here
- Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
- Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
- Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries gaining broad experience.
What Youll Be Doing
- Providing firstlevel support for hardware software and network issues across the region
- Installing configuring and maintaining desktops laptops printers scanners and other IT equipment
- Monitoring system alerts and creating incident tickets in a timely manner
- Recording accurate IT asset configuration and support data in the CMDB
- Maintaining infrastructure asset inventory and supporting change management processes
- Ensuring Service Desk ticketing data supports effective problem resolution
- Assisting with infrastructure components including servers switches routers and wireless access points
- Supporting patch management activities and backup completion reporting
- Collaborating with corporate IT teams on infrastructure projects and system rollouts
- Ensuring compliance with cybersecurity policies and procedures
- Providing basic technical guidance and training to endusers
- Participating in oncall rotation and providing afterhours support as required
- Performing other duties as assigned
What Were Looking For
- Associate degree in Information Technology Computer Science or related field (or equivalent experience)
- Bachelors degree preferred
- Minimum 1 year of experience in IT support or infrastructure operations
- Experience remote desktop tools
- Experience in a manufacturing or industrial environment is an asset
- Proficiency with:
- Windows operating systems
- Microsoft Office Suite
- Basic networking concepts
- Remote desktop tools
- Familiarity with IT ticketing systems and ITIL practices
- Strong English speech and writing skills
- Ability to multitask troubleshoot and work independently
Bonus Points If You Have
- Industry certifications such as CompTIA A Network Microsoft or Cisco
- Experience with CMDB or IT asset management tools
- Exposure to cybersecurity or compliancedriven IT environments
Physical & Work Environment Requirements
- Ability to lift and carry up to 40 lbs
- Frequent walking standing bending and equipment handling
- Manual dexterity for working with cables tools and small components
- Comfortable working in manufacturing plants including production areas and server rooms
Safety Requirements
- Compliance with all company safety and cybersecurity policies
- Use of appropriate PPE when working in production or technical areas
- Participation in safety training and prompt reporting of hazards or incidents
How to Apply
Apply online at We cant wait to meet you!
Come join our global inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity knowledge skills creativity and talents that each employee brings to the company. Our people are our companys most valuable asset. We are committed to providing an inclusive diverse and equitable workplace where employees of different backgrounds feel valued and respected regardless of their age gender race ethnicity or religious background. We are committed to inspiring our employees to grow act with ownership and find fulfilment and meaning in the work they do.
Required Experience:
Junior IC
Key Skills
About Company
Johnson Electric Holdings puts a lot of power in small places. Founded in 1959 in Hong Kong, the company designs and manufactures a slew of motion products, flexible interconnects, switches, and control systems. Customers are concentrated in the automotive industry, and, to a lesser e ... View more
