KAM Marketplaces Social Commerce & Omnichannel
Job Summary
Your Tasks
We are seeking aKey Account Manager (Nivea Labello & Hansaplast) to join our E-commerce team based in Milan.
Your Impact:
- In this role you will play a key part in accelerating our e-commerce growth by managing and developing strategic customer relationships with main Marketplaces & Omnichannel E-retailers. You will act as a trusted partner for key accounts translating customer needs into tailored commercial strategies and ensuring sustainable long-term value creation for both the company and its partners.
Key Responsibilities:
- Analyze strategic marketplaces and identify market and channel opportunities in the Marketplaces world
- Lead regular meetings and business reviews with clients to align on objectives and performances
- Work closely with internal teams such as marketing shopper & costumer controlling supply chain and customer service
- Plan and execute online visibility and promotional initiatives
- Develop maintain and update account development plans
- Track performance KPIs and prepare commercial reports
- Proactively manage issues and support future growth initiatives
Organization & Reporting Line:
- You will report directly to the Pure Players & Omnichannel Italy Lead and collaborate cross-functionally with multiple internal stakeholders.
Your Profile
Your Profile:
- Degree in Economics Marketing Business Administration or related fields
- 24 years of experience in Sales eCommerce Marketing or Trade Marketing roles
- Strong interest in digital channels and e-commerce dynamics
- Experience and knowledge of social commerce including the management of salesand campaigns on social platforms; closing collaborating with Digital Marketing team
- Strong knowledge of major online Beauty & Personal Care marketplaces such asZalando and similar platforms and understanding of marketplace business models
- Experience in catalog and product content management in line with marketplaceguidelines
- Knowledge of pricing promotions and Retail Media solutions
- Ability to analyze marketplace performance data and identify growth opportunities
- Excellent communication negotiation and relationship-building skills
- Proactive mindset strong ownership results orientation and adaptability in fast-pacedenvironments
What We Offer:
- Permanent full-time employment contract
- Competitive compensation package with performance-based variable incentives
- Company tools and a structured benefits program
- A dynamic and collaborative working environment with opportunities for professional development
Key Skills
About Company
We care for skin, we care for people and we care beyond skin. That is what makes us unique.