Product Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Operational Leadership & Delivery
- Coordinate the safe reliable and efficient execution of all IPT operational activities on the Norwegian Continental Shelf.
- Lead and manage personnel and projects delivering IPT products and services.
- Act as a Subject Matter Expert (SME) across IPTs product and service portfolio.
- Own operational performance tracking analysis and reporting for clients.
- Deliver structured performance reviews after-action reviews (AARs) and operational insights that clearly demonstrate customer value.
- Continuously evaluate and improve operational processes tools and delivery models.
- Contribute to the evolution of IPT Globals products and services based on field and client experience.
Reporting Insights & Value Demonstration
- Create and deliver high-quality impactful client reports and AARs.
- Work with clients to understand reporting goals and tailor outputs accordingly.
- Identify opportunities to provide deeper more actionable insights recommendations and performance data.
- Seek and incorporate client feedback to continuously improve reporting relevance and impact.
Client Relationship Management & Customer Success
- Serve as the primary point of contact for client operational and delivery matters.
- Build and maintain strong long-term relationships across client organizations.
- Ensure delivery of high-quality service technical support and project management.
- Proactively solicit track and report customer feedback using approved systems.
- Work directly with clients to optimize their use of IPT software and services.
- Introduce new technologies and product offerings through presentations workshops and lunch-and-learns.
Commercial Growth & Business Development
- Identify pursue and secure opportunities to upsell and cross-sell IPT products and services.
- Expand IPTs footprint within existing clients across operating groups assets or regions.
- Support new business generation by cultivating and converting qualified leads.
- Contribute to annual client development plans reporting KPIs and progress against objectives.
- Ensure risks challenges and opportunities are visible to management and addressed in a timely manner.
People Leadership & Performance Management
- Lead manage and develop team members to ensure high performance and engagement.
- Clearly document team performance delivery outcomes and development plans.
- Provide regular feedback coaching and support for professional growth.
- Address performance or behavioral issues promptly in line with HR policies and processes.
- Ensure adherence to departmental company and HR policies and procedures.
Cross-Functional Collaboration & Project Management
- Collaborate proactively with data science product operations marketing and business development teams.
- Provide technical insight and field-based feedback to support product and service optimization.
- Serve as project manager for key client or internal initiatives ensuring clear communication and successful adoption.
- Deliver internal training and knowledge-sharing sessions focused on lessons learned and best practices.
Knowledge Data & Documentation
- Maintain exemplary client data management and corporate knowledge retention.
- Ensure accurate client records including contract updates and renewals.
- Coordinate standardization of operational documentation creation storage and revision.
Industry Engagement & Representation
- Represent IPT Global at industry events seminars trade shows and professional forums (e.g. SPE IADC).
- Support marketing and brand-building efforts through active industry participation.
- All other duties assigned.
Qualifications :
Preferred Requirements
- Scandinavian National based in Stavanger or Bergen
- Demonstrable experience working in leadership role in drilling completions intervention and P&A projects.
- Bachelors degree in engineering from accredited university.
- The ability to include nights/weekends and work extended hours is required.
- Must be able to travel as needed to rig site and client offices.
Additional Information :
Why work with IPT Global
We:
- Are trusted by global operators to deliver safer smarter well operations.
- Develop and deploy innovative software solutions backed by technical excellence
- Operate with a culture of collaboration integrity and continuous improvement
- Are committed to agile innovation and high-performance teamwork
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
IPT Global, is a Houston-based technology company at the forefront of Well Assurance Software and Services.The Product & Service Delivery Manager is a senior technical operations and client-facing leadership role responsible for the safe, reliable, and high-value delivery of IPT Globa ... View more
