Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Guest Service AgentEverwild by Basecamp CanmoreAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for UsQuarterly gratuity program!Group health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesFree access to the Everwild Nordic SpaDiscounts on food & beverage at Rhythm & HowlCompany paid staff for advancement in our growing companyBe part of western Canadas fastest-growing hospitality brandA hands-on people focused Basecamp culturePosition OverviewUnder the supervision of the Front Office Manager the Guest Service Agent is responsible for daily check in and out procedures handling guest inquiries and providing basic concierge services while ensuring the highest level of customer : $20Position: Full-time/Permanent and requires availability for weekend shiftsKey ResponsibilitiesDaily management of reservations and virtual check-in pre-arrival duties including payment processing online registration verification damage -person check-ins and checkouts of hotel daily administrative tasks while handling guest interactions via in-person phone email internal e-messaging 3rd party dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B basic concierge services such as 3rd party attraction bookings and other similar with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all 1-2 years of previous experience in an elevated setting is preferred but not PMS experience preferred but not required. Knowledge of Mews is an to prioritize and to work well independently with little to work under pressure in a fast-paced initiative in solving forward mentality with a can-do Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Campground Attendant Supervisor Basecamp Property Management Ltd., Kananaskis About Basecamp Properties Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and ... View more
