Customer Service Professional with Czech and Slovak

Long Description

Join our team at Foundever!

We are seeking a Customer Service Professionalwho is passionate about fashion quality-focused and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions managing a variety of communication channels (phone email chat and WhatsApp) with agility and efficiency.

Customer Service Professional in Czech or Slovak

Location: Warsaw / remotely

Your daily tasks:

- Respond to customer inquiries regarding online orders general product questions repairs and post-purchase support;

- Conduct cross-selling to maximize sales opportunities in every interaction;

- Use tools such as Salesforce to record and track each interaction maintaining high standards of data accuracy and quality;

- Manage multiple communication channels (phone email chat WhatsApp) efficiently ensuring a smooth and satisfying experience on each platform;

- Provide high-quality customer service always prioritizing customer satisfaction and striving to exceed expectations;

- Offer expert and personalized advice on the brands products aligned with the brands identity and values.

What do we expect from you

- Proficiency in Czech or Slovak (C2/native) and Proficiency in English (B2/Advanced);

- Ability to work efficiently in a multichannel environment;

- Proficient in Salesforce and Microsoft Office;

- Excellent communication skills and the ability to solve problems quickly and effectively;

- Passion for the fashion industry with basic knowledge of trends and products.

Advantages will be:

- Ability to prioritize and plan;

- Previous experience in customer service ideally in the retail or fashion industry (a plus);

- Attention to detail;

- Sales skills;

- Soft skills.

Working conditions:

- Type of contract you choose yourself (freelance contract for students or employment contract);

- Salary range 6700-7700 bonuses;

- Work environment: Office in Warsaw Mokotów (later remotely)

What else should you know

- Co-financing for glasses and holidays employee referral program vouchers for various occasions (Christmas Childrens Day etc.);

- We offer private Medicover insurance;

- Multisport card available as well as an internal Everbetter program to promote a healthy lifestyle;

- Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.