Customer Service Professional with Czech and Slovak
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Long Description
Join our team at Foundever!
We are seeking a Customer Service Professionalwho is passionate about fashion quality-focused and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions managing a variety of communication channels (phone email chat and WhatsApp) with agility and efficiency.
Customer Service Professional in Czech or Slovak
Location: Warsaw / remotely
Your daily tasks:
- Respond to customer inquiries regarding online orders general product questions repairs and post-purchase support;
- Conduct cross-selling to maximize sales opportunities in every interaction;
- Use tools such as Salesforce to record and track each interaction maintaining high standards of data accuracy and quality;
- Manage multiple communication channels (phone email chat WhatsApp) efficiently ensuring a smooth and satisfying experience on each platform;
- Provide high-quality customer service always prioritizing customer satisfaction and striving to exceed expectations;
- Offer expert and personalized advice on the brands products aligned with the brands identity and values.
What do we expect from you
- Proficiency in Czech or Slovak (C2/native) and Proficiency in English (B2/Advanced);
- Ability to work efficiently in a multichannel environment;
- Proficient in Salesforce and Microsoft Office;
- Excellent communication skills and the ability to solve problems quickly and effectively;
- Passion for the fashion industry with basic knowledge of trends and products.
Advantages will be:
- Ability to prioritize and plan;
- Previous experience in customer service ideally in the retail or fashion industry (a plus);
- Attention to detail;
- Sales skills;
- Soft skills.
Working conditions:
- Type of contract you choose yourself (freelance contract for students or employment contract);
- Salary range 6700-7700 bonuses;
- Work environment: Office in Warsaw Mokotów (later remotely)
What else should you know
- Co-financing for glasses and holidays employee referral program vouchers for various occasions (Christmas Childrens Day etc.);
- We offer private Medicover insurance;
- Multisport card available as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Company Overview:
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
