Customer Support Specialist Night Shift
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Responsibilities:
- First-line support which includes handling customers and internal users requests via chat email and phone (rarely happens) in English;
- Provide consultations about our products and services such as Cloud CDN Hosting AI and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents forward it up to the higher levels of technical support if needed.
Qualifications :
We Expect you to Have:
- 1 year of Technical Support experience
- Good networking knowledge (TCP/IP DNS MAC address ping traceroute)
- Good understanding of hardware and software diagnostics (reading logs etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner organized and a team player
- Responsible polite and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with Cloud CDN or Hosting
- Experience with Linux and API
About the schedule:
You will work two consecutive night shifts followed by two days off.
The nigh shift runs from 19:00 PM to 07:00 AM local time totalling 11 hours of work time including a 1-hour break.
Additional Information :
What We Offer:
We value our employees and offer a benefits package designed to support your health well-being and professional growth throughout your journey at Gcore:
- Competitive salary
- Flexible working hours
- Remote hybrid or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks drink and entertainment options*
- Team sports activities*
*Please be aware that this benefit may vary depending on your country.
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
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- Baan
- Customer Service
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About Company
Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provid ... View more
