Product Solutions Analyst

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Product Solutions Analyst

Locations: Boston MA / Chicago IL / NYC NY Hybrid

Get To Know Us:

The Product Solutions team serves as a team of passionate product experts leading the way in setting the bar for customer satisfaction. The team focuses on resolving some of the most complex product issues for our hedge fund and traditional asset management clients.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
• Training: Hands-On Team-Customized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Collaborate with all teams within SS&C Eze including Client Service Software Development Product Management and Sales. Assessing troubleshooting and tracking requests while providing real-time solutions
• Complete an extensive onboarding program to gain expertise in the enterprise SS&C Eze Order Management System.
• Through training gain a strong understanding of the financial technology and investment management industry.
• Develop various technical skills through hands-on training (SQL C# PowerShell etc.).
• Triage diagnose and resolve client-impacting incidents and problems.
• Work directly with R&D to complement the design of future product enhancements and advocate for product supportability improvements.
• Participate in various R&D forums (Agile Sprint reviews Scrums meetings etc.)
• Produce documentation on product functionality troubleshooting procedures and other topics for training and reference purposes.
• Establish strong relationships and clear lines of communication with all internal teams including global colleagues.

What You Will Bring:

• Bachelors degree or higher from an accredited educational institution. STEM IT and business/finance backgrounds preferred.
• Interest in the financial technology and investment management industry.
• Strong analytical skills and problem-solving abilities
• Ability to learn quickly effectively prioritize and execute tasks in a fast-paced environment.
• Ability to work both independently and within a team.
• Strong communication skills both written and verbal.

Nice to have:

• Technical skills: Microsoft SQL Excel C# XML/XLST Salesforce Atlassian JIRA PowerBI.
• Experience with enterprise and/or SaaS support.
• Investment industry skills: Bloomberg FactSet FIX Protocol CFA or related certification(s)

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.