Corporate Receptionist

Customer and Staff Experience at Colliers is modernising to provide a positive holistic experience for anyone who visits and works within our space at 95Wigmore Street.

Reporting to the Customer and Workplace Experience Manager you will provide Front of House (FOH) and Hospitality support to our 7th floor Client and event suite.

You will predominantly work alongside other Customer Experience (CX) team members supporting the client suite but have the ability to step in to help support any workplace experience initiatives that the business requires from time to time making this a multifunctional role within the wider team.

The role involves building strong professional relationships with internal and external stakeholders ensuring the highest quality of service and customer satisfaction understanding briefs executing strategies with continuous quality and maintaining a collaborative positive and efficient work environment.

If you are a proactive individual with strong organizational communication and problem-solving skills who thrives in a dynamic customer-focused environment. We would love to hear from you about this exciting role.

Qualifications :

1. Front of House & Hospitality Service

• Work as part of a skilled Front of House team ensuring a smooth client journey from arrival to departure.
• Oversee the presentation of Colliers Front of House facilities and work with internal Facilities and IT teams to maintain high standards.
• Manage daily Front of House operations including meeting room checks reception appearance and ensuring first impressions standards.
• Implement and review Front of House procedures and policies to ensure visitor safety and security.
• Handle clients visit management and meeting room bookings to avoid conflicts.
• Provide concierge services and address client inquiries or complaints in a timely and professional manner.
• Ensure meeting rooms and facilities are presentable and functioning.
• Collaborate with clients to ensure hospitality delivery meets expectations.
• Deliver customer service with maximum efficiency maintaining a proactive approach to anticipating client needs.
• Ensure client lounge F&B station is maintained and stock. Serve F&B in the client lounge as required.
• Monitor Hospitality device and identify any last-minute requests.
• Ensuring that there is clean furniture tables and chairs available for the clients and ensuring presentation is at the forefront of everything you do.
• Clean and maintain hospitality equipment i.e. coffee machines fridges and dishwasher on the client floor.
• Assist the CX Supervisor to do the weekly/daily food & beverages orders and deliveries as required.
• Preparation of all hospitality requirements ensuring all items (food and drinks) are available and if not reporting this to the Customer and Workplace Experience Manager.
• Ensure all Hospitality tasks and checklists are completed as assigned daily/weekly/monthly.
• Assist to carry out weekly beverage inventory and submit a stock reports.
• Responding to telephone or email enquiries from internal or external clients in a professional manner and ensuring appropriate follow up on any actions required.
• Ensuring hospitality pantry storeroom are maintained clean and tidy.

2. Staff Management

• Supervise train and schedule temp staff (with CX Manager approval).
• Ensure temp staff adhere to Colliers policies and procedures.
• Foster team spirit and collaboration in a busy environment.
• Lead by example consistently demonstrating excellent service standards and inspiring the CX team to deliver a 5-star experience.

3. Other Responsibilities

• Assist the Customer and Staff Experience Manager with cost-control measures to maximize profitability.
• Manage the Business Development inbox in the absence of the Business Development Executive.
• Attend weekly/monthly team meetings.
• Work closely with the Customer and Staff Experience Manager to implement CX strategies as part of a cohesive team.
• Adhere strictly to Customer Experience Standard Operating Procedures (SOP).
• Continuously identify opportunities to enhance the customer experiences by being innovative and creative.
• Assist with administrative tasks related to event planning and execution such as staff scheduling inventory management and costs pre-post event.

5. Health & Safety Control

• Conduct daily/weekly/monthly inspections to ensure cleanliness and organisation in meeting rooms and client area.

• Ensure all food and beverages are prepared/stocked to company standards.
• Conduct regular inspections to ensure meeting rooms and client areas meet cleanliness and organisational standards.
• Ensure compliance with health and safety regulations.
• Maintain high standards of food safety sanitation and hygiene within hospitality areas.
• Act as an extension of the Workplace Experience team to enforce company policies and provide a safe environment for employees and visitors.
• Represent the business as a First Aider or Fire Marshal (training provided).

6. Event Coordination

• Assist in planning and executing internal/external events.
• Supervise event staff provide guidance and conduct training as required.

Working Conditions

• Ability to work flexible hours and shifts including occasional early mornings late evenings based on operational needs.
• Adaptability to work across various areas including Front of House and Hospitality providing support where required.
• Fast-paced sometimes high-pressure environment requiring quick thinking and problem-solving.
• Openness to changes in routine and a willingness to take on additional responsibilities when required.
• Flexibility and adaptability are key to thriving in this role ensuring smooth team operations and an exceptional client experience.

• The position is entirely officebased and requires onsite presence five days a week at our London West End headquarters.

Additional Information :

• Opportunity to work in a leading global real estate firm.
• Collaborative and supportive work environment.
• Career development and training opportunities.

Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.

At Colliers we empower people to perform at their best. As a Disability Confident Employer we want every candidate to feel welcome. If anything would help you take part in our process such as extra time or rest breaks step-free access or a different interview format please tell us in your application. You are not expected to share a diagnosis or medical history.

Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.

Remote Work :

No

Employment Type :

Full-time