Receptionist
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Job Location:
Great Yarmouth - UK
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an enthusiastic and motivated individual with a positive outlook and a can-do attitude to join our busy reception team.
The purpose of this role is to provide an efficient service to all of our guests whilst maintaining high standards of customer service and Resort knowledge.
About the role:
- Welcoming guests to the Resort
- Provide amazing customer service to all of our guests
- Responding to day-to-day enquires
- Ensuring that guest information and welcome packs are correct and ready for issue
- Having a strong Resort knowledge
- Dealing with guests face-to-face by email and over the telephone
- Completing daily administrative duties
- Using in-house systems alongside Word and Excel
Skills & Experience:
- Proven experience within a customer-facing role
- Exceptional guest service skills
- Confident in speaking with both new and returning guests
- The ability to quickly build a positive relationship with guests
- Excellent organisational and planning skills
- The ability to remain calm under pressure
- Computer literate with a strong knowledge of Microsoft Word and Excel
- Previous experience of administrative tasks would be an advantage
Hours of Work:
This is a full-time position working 35-40 hours per week 5 days out of 7 (including weekends)
Shift patterns will fall between the hours of 7.30am 10pm
Additional Information :
- Free use of Palms Health & Fitness - Gym and Swimming Pool
- 30% Discount on products in the shop
- Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
- Free Team Lunch available daily
- An all-year-round position (not seasonal)
- Free Parking and on the main Bus Route
- Cycle to Work Scheme
- 10% Discount off all products and treatments within Aphrodite Beauty Salon
- Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme Pathway to Success and Apprenticeship
- Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive Evening of Entertainment on Resort
- Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks access to GPs mental health support and counselling
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Potters Resorts is the UK's only fully inclusive resort, offering a unique holiday experience where everything is included at one price. With a rich heritage of excellence, we provide our guests with comfortable accommodations, exceptional dining, west ends style entertainment, and a ... View more
