Business Operations Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Business Operations Manager is responsible for supporting daily operations in our BPO services team and ensuring processes run smoothly efficiently and cost-effectively. This position helps lead teams manage resources and drive continuous improvement initiatives to meet business goals. The successful candidate will combine strong leadership with analytical thinking to enhance productivity and service quality. This role reports directly to the Operations Manager.
Your contribution to something big:
Reporting to the country Operations Manager you will be responsible for:
- Achieving the invoicing and operational profitability targets of the multilingual and nearshoring services and clients
- Ensuring consistent service delivery operational efficiency and adherence to SLAs KPIs and quality standards.
- Managing and develop teams including workforce planning performance management recruitment onboarding engagement and retention.
- Collaborating with cross-functional teams (HR Quality Finance IT technical support) to support operational goals.
- Supporting onboarding of new clients or services ensuring smooth transitions and operational readiness.
- Identifying of new and growth business opportunities together with the Sales and Business development areas.
- Identify implement and monitor process improvements to increase productivity quality and cost efficiency.
- Maintaining a high level of satisfaction of client-companies and end users.
- Focusing on the satisfaction and development of associates.
- Ensuring compliance with internal policies client requirements and regulatory standards.
Qualifications :
What distinguishes you:
- Bachelors degree (pref. Management Business Administration or related field)
- Proven experience as an Operations Manager or similar leadership role in a multilingual shared services BPO or customer operations environment
- Knowledge in workforce management forecasting performance management project implementation process improvement quality assurance technology and reporting
- Excellent operational and analytical skills with a data-driven mindset
- Strong communication stakeholder and client relationship management skills with the ability to influence at all levels;
- Ability to manage complexity prioritize effectively and operate in a fast-paced environment Continuous improvement mindset with experience in process optimization
- Continuous improvement mindset with hands-on experience in process optimization or transformation initiatives.
- Proficiency in Microsoft Office (especially Excel) and ability to quickly learn new systems and tools.
- Customer orientation and ability to influence
- Experience managing complexity prioritizing effectively and operating in a fast-paced environment;
- Language skills: English C1 (mandatory) and Portuguese.
Additional Information :
Work #LikeABosch means:
Flexible work conditions
Hybrid work system
Exchange with colleagues around the world
Health insurance and medical office on site
Training opportunities
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
Sports and health related activities
Great access to public transports
Free parking lot
Canteen
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
