Senior Coordinator Roadside Operations (mfd)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a proactive and detail-oriented Agent Roadside Operations (m/f/d) to strengthen our European Roadside this role youll take ownership of operational control ensure quality assurance and manage rapid escalations to keep our roadside services running smoothly. You will work cross-functionally with internal departments and collaborate with external partners to continuously monitor live assistance cases and global partner performance while also supporting our After Claims Customer Service team. If you thrive in a fast-paced environment enjoy taking responsibility and are passionate about driving operational excellence Join Team Orange!
YOUR ROLE AT SIXT
- You ensure real-time service quality control by continuously monitoring ongoing assistance cases and partner performance
- You drive operational efficiency and take ownership of escalation management to secure smooth service delivery
- You contribute to an outstanding customer experience by proactively identifying improvement opportunities
- You support and coordinate after claim handling processes in close collaboration with relevant stakeholders
YOUR SKILLS MATTER
- Background Customer service experience with a strong focus on Roadside Assistance
- Analytical Skills Strong analytical and technical mindset; experience with fraud detection systems is a plus
- Organizational Skills Proactive working style with a clear customer-first approach
- Technical Skills Comfortable working with cross-functional data dashboards and reporting tools
- Working Style You thrive in a flexible work environment are comfortable working in a 24/7 shift model and appreciate the option to work remotely or from our office during day shifts.
- Language Skills Fluent English skills; additional languages such as French Italian or Dutch are a plus
WHAT WE OFFER
- Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
- Work-Life Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
- Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
- Training & Development Participate in training programs designed for your personal growth and development
- Health & Well-being Private health insurance to support your well-being
- Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience
Additional Information :
About us:
We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Remote Work :
No
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
SIXT is a leading international provider of high-quality mobility services. With almost 9,000 employees worldwide in 2023 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hail ... View more
