Customer ServiceTech Support Rep (On-Site)

Job Title:

Job Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a Customer Service/Tech Support Rep position at Concentrix is just the right place for you!

As a Customer Service/Tech Support Rep youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and

leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service/Tech Support Rep youll:

• Assisting external users of the clients technical products or services; identify investigate research and provide resolution to user questions and problem.

• Troubleshooting basic and routine customer issues that are technical in nature; including hardware software networking or other designated client products.

• Greeting customers in a courteous friendly and professional manner using agreed upon procedures.

• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• You will provide exceptional customer service to small businesses with their financial Cross or Base-Up Sales when appropriate.

• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

• Must have relevant technical support experience with hardware software networking data storage troubleshooting repair etc. one year or more preferred

• Must be 18 years of age or older

• Must have a high school diploma or GED

• Must have at least one year customer service experience

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

• Ability to effectively communicate both written and verbally

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Able to rotate shifts as needed

WHATS IN IT FOR YOU
One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary range for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days. We accept applications for this position on an ongoing basis

• Paid training (12 days of classroom product training)and performance-based incentives

• Lucrative employee referral bonus opportunities

• Hours of Operation Mon-Fri 9am-9pm EST

• Wage $19.35/hr

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

Location:

Language Requirements:

Time Type:

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees applicants or other covered persons by coworkers supervisors managers or third parties based on a persons race color religion creed sex sexual orientation gender identity national origin ancestry age veteran status disability unrelated to job requirements ethnicity genetic information military service union membership political affiliation marital status pregnancy or other protective status.

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.