Customer Support Analyst JJMT Electrophysiology

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Johnson & Johnson MedTech Electrophysiology is recruiting for an Customer Support Analyst within the Electrophysiology (EP) business unit based in Irvine CA. This position has a hybrid schedule which requires to be on-site 2-3 times a week.

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at Overview

The Analyst supporting Johnson & Johnson Med Tech Electrophysiology (EP) is the liaison between Customer Support and the BWI Commercial organization in the coordination & execution of EP commercial programs (including but not limited to hardware software service purchase promotions third party capital programs evaluation and rental programs) to accelerate growth. This individual is responsible for order and program execution tracking and analysis of data report preparation and delivery as well as end-to-end business process review to identify and address opportunities for operational financial and technological improvements/efficiencies. Responsibilities include providing subject matter expertise in the areas of order and program management and demonstrating detailed understanding of the business to support commercial objectives strategy and current programs and pathways.

This individual must demonstrate the following behaviors in their role: demonstrated customer comes first mentality; function independently on a day-to-day basis embraces teamwork with team-oriented personality; proactively seek resolution of problems support teams and projects within and across departments and functions; adapts and implement changes quickly with high accuracy.

Key Responsibilities

• Partner with crossfunctional teamsincluding Marketing Sales Contracts Technical Services HCC Legal Finance Supply Chain and Distributionto support and enhance commercial programs.

• Execute timely and accurate order management processes with JJHCS covering capital equipment software services thirdparty equipment and disposables.

• Support multiple projects through documentation updates scope management priority handling and timely execution of deliverables.

• Promote adherence to HCC Legal and SOX requirements updating relevant policies and collaborating with internal experts.

• Contribute to goal setting personal development planning and broader departmental initiatives; take on additional projects as needed.

• Support execution of commercial deployment strategies and collaborate across stakeholder groups to meet evolving business needs.

• Perform other duties as assigned.

Qualifications

Required:

• Bachelors degree; preferred fields include Business Marketing Finance or related areas.

• Minimum 3 years of progressive experience in Customer Service/Support Sales Support or Program Management ideally within medical device life sciences or regulated industries.

• Experience with capital equipment order processing and coordination of fulfillment activities.

• Proficiency with ERP/CRM systems (JDE SAP Salesforce) and subscription platforms.

• Strong written and verbal communication skills; analytical problemsolving and criticalthinking abilities.

• Ability to work independently while thriving in a collaborative team environment.

• Proven ability to manage multiple priorities meet deadlines and adapt in a dynamic environment.

• Experience supporting crossfunctional teams and navigating operational complexity.
  

Preferred:

• Familiarity with commercial contracting compliance frameworks and MedTech order management processes.

Additional Information

Location: United States California Irvine

Organization: Johnson & Johnson MedTech Electrophysiology

Travel: Minimal 5% of the Time

Pay Grade: 24

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center() or contact AskGS to be directed to your accommodation resource.

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