Coordinator of Student Services (Academic Technology & Experience) Student Success Administration UTK

The Coordinator of Student Services (Academic Technology & Experience) supports and enhances the student and advisor experience through the strategic coordination of academic technologies assessment reporting and advising operations. Reporting to the Director of Advising & Technology Initiatives this position serves as a functional liaison to ensure student success systems are effectively implemented supported assessed and continuously improved. The Coordinator plays a critical role in identifying opportunities translating data and feedback into actionable insights and improving how students and advisors interact with advising tools academic planning resources and institutional systems. This position is a supportive coordinating role that maximizes advising and student success knowledge and technical skills without enterprise-wide responsibility.

Academic Technology Coordination & User Experience

Coordinate student-centered support and optimization of academic technologies.

Maintain a working knowledge of advising-related systems (e.g. CRM/SRM platforms academic planning tools degree audits scheduling systems shared system-wide tools and reporting tools).

Identify document and communicate technology-related pain points usability and adoption issues and opportunities and workflow gaps impacting students and advisors.

Develop and maintain user-facing documentation guides and resources that support self-service clarity and success.

Support data integrity and documentation standards within CRM/SRM platforms.

Identify recurring barriers and triage practices (if needed) for students to support collaborative solutions with unit and division colleagues.

Assessment Reporting & Continuous Improvement

Collect track and synthesize data from multiple sources (e.g. usage data feedback surveys reports).

Coordinate development of advising student and/or technology assessment efforts and initiatives to evaluate effectiveness and impact.

Translate assessment findings into actionable recommendations that improve processes training communication and technology use.

Develop coordinated reports and dashboards to inform unit and key stakeholders.

Student-Facing Services & Experience Enhancement

Provide general advising inquiry support and appropriate referrals to campus resources.

Collaborate with academic partners to ensure coordinated seamless advising experiences for appropriate populations (e.g. new continuing students).

Promote proactive engagement with advising tools institutional systems and resources that support student self-authorship and academic success.

Coordinate development of student intern scope of work.

Advisor & Staff Training Support and Engagement

Coordinate deliver and continuously update training and professional development related to academic technologies advising tools and student success systems.

Partner with the Coordinator of Advising Services on advisor onboarding and ongoing development ensuring advisors understand systems workflows and best practices.

Partner with unit training lead and advising centers as appropriate to identify training needs and enhancements and support adoption of tools and processes.

Special Projects & Strategic Initiatives

Work on special projects aligned with campus-wide advising priorities retention initiatives and student success goals.

Assist with the implementation and ongoing refinement of the advising strategic plan.

Participate in professional development training to support continuous improvement efforts.

Supervise and provide work direction to student interns as applicable

Required Qualifications

Education:

• Bachelors Degree

Experience:

• Bachelors degree from an accredited 4-year institution 3 years of experience working in higher education.

Knowledge Skills Abilities:

• Demonstrated knowledge of academic advising and student learning / development theories applied to practice.

• Excellent oral communication and writing skills.

• Comfortability with technology/technology platforms associated with academic planning and success.

• General assessment and reporting knowledge to drive continuous improvement

Preferred Qualifications

Education:

• Masters Degree

Experience:

• Masters degree in higher education college student development or related field.

Knowledge Skills Abilities:

• Experience with coordinating projects.

• Experience working in student services and/or advising office.

• Experience teaching or providing training & development content.

• Experience working in a team-oriented environment.

• Experience with student or customer service excellence.

• Administrative and organizational skills with the ability to handle simultaneous projects.

• Ability to utilize technology that supports both students and professional practice (MS Word Excel Power BI Learning Management System Customer Relationship Management Student Information Systems Degree Audits Internet/On-line Resources and Support)

• Ability to assess student needs and success

Work Location

University of Tennessee Knoxville

Compensation and Benefits

• UT market range:MR 08
• Anticipated hiring range:$53000 - $55000
• Find more information on the UT Market Range structurehere
• Find more information on UT Benefitshere

Application Instructions

For best consideration applicants should submit cover letter resume and three professional references.