Sr. Product and Customer Insights Manager, Customer Experience and Business Trends

Our teams mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas activities and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.
Amazon is looking for an experienced talented and detail oriented individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations demonstrate analytical thinking problem-solving skills and strategic thinking have experience influencing and earning the trust with senior stakeholders and driving business teams to take action have a strong sense of urgency and commitment and possess remarkable creativity and excellent business judgment.
In this position you will innovate build new methodologies to generate insights and make recommendations to senior leaders and drive actions that directly impact our current and future customers.


Key job responsibilities
Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements
Identify opportunities for our customers and influence Amazon to improve and invent both existing and future CX.
Deliver large and complex studies including scoping designing methodology collecting and analyzing data and presenting recommendations to international senior management
Build strong relations with stakeholders to understand their challenges and priorities define research roadmap and drive actions through insight delivery
Support hiring and onboarding of new team members and contribute to our high performing culture
Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration drive continuous improvement and incorporate best practices


About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.

- 7 years of product or program management product marketing business development or technology experience
- Masters degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience in areas such as market research statistics finance or qualitative/quantitative research
- Experience in product or program management product marketing business development or technology
- Experience as a product manager or owner
- Experience owning technology products

- Experience in using statistical analysis to identify issues or opportunities for improvement
- Experience working across functional teams and senior stakeholders
- Experience with feature delivery and tradeoffs of a product

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.