Customer Service & Network Operations Specialist Role
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Customer Service & Network Operations Specialist Role
At Continuantwerereshaping the landscape of the Unified Communications (UC) and Audio-Video (AV) for enterprise customers around the world. As a Customer Service & Network Operations Specialistyoullcombine customer care with technicalproblem-solving. Helping support complex systems coordinatingincidentresponse and ensuring an exceptional experience for every customer youassist.
Ifyourepassionate about technology thrive in afast-pacedenvironmentand loveproblem-solving then this is the role for you.
Schedule:
You will be workingThursdayto Mondayeither7:00am4:00 pmPT or11:00pm-8:00am PT.
Whatyoulldo:
Actas a first point of contact and escalation for customer issues across voice data and AV environmentson theContinuant Service Desk.
Whenever possible provide Tier 1 troubleshooting to achieve first call resolution for tickets on customer Unified Communication and AV solutions.
Monitor network and system health using internal tools;identify research and escalate potential service-impacting events.
Coordinate and document the full lifecycle of incidents events and service requestsbyensuring clearaccurate and professional communication with both customers and internal teams.
Collaboratewithour Growth & Revenue TeamEngineers and Delivery Leads to ensure prompt resolution and world-class customer experience.
Respond to customer inquiries by phone and in writing offering empathetic knowledgeable andtimelysolutions.
Follow established internal and customer-specific processes with precision while contributing ideas for continuous improvement.
Flexibly support shift coverage across Day Swing Night and Weekend schedules when needed.
Ensure compliance with security and data privacy standards includingtimelyreporting of potential incidents.
Focus on delivering high quality serviceandmaintainingstrong customer satisfaction metrics.
Whyyoulllove working here:
Customer-first culture: Our team is the heartbeat of about our customers and about supporting each other.
Career growth: We offer hands-on experience mentorship and opportunities to learn multiple disciplinesfrom service operations to technical engineering.
Collaborative environment: We celebrate wins share ideas and enjoy a culture filled with teamwork feedback and (yes) the occasional meme war.
Real impact:Youllhelp enterprise clientsmaintaincritical communications systems and ensure smooth business operations worldwide.
Qualifications
Jobqualifications/requirements:
Education/Experience:
2-year degree certificate or equivalent experience in IT Networking Telecommunications or related field
Experience in customer service help desk or technical support preferred
Technical Aptitude:
Familiarity with voice/data networking concepts monitoring tools and Microsoft applications
Comfortablelearning new systems and troubleshooting tools
Soft Skills:
Strong communicationand documentation skills
Passion for delivering excellent service
Integrity accountability and teamwork mindset
Grit and resilience when faced with obstacles
Curiosity and a drive for self-improvement
Learn More:
Required Experience:
IC
Key Skills
- Dhcp
- Routing Protocols
- Collection Management
- Network Administration
- Network security
- Tcp/IP
- LAN
- Computer Networking
- OSPF
- Network Monitoring
- TCP
- Dns
