Programme Manager (9m FTC)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Music is Universal
Its the passionate and dedicated team at Universal Music who help make us the worlds leading music company. From A&R to finance legal to digital sales to marketing Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender race disability sexual orientation religion belief age marital status background pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism dyslexia ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards including alternatives to the online form or to disclose a neurocognitive condition please email
The Role
We are seeking an experienced L&OD Programme Manager to lead the end-to-end delivery of a single high impact company wide engagement programme. This role is solely focused on designing and embedding an employee engagement plan to support the successful adoption of an organisational tool.
This is a hands on delivery role requiring strong change management expertise exceptional stakeholder management and the ability to work autonomously in a fast-paced creative and technology-driven environment.
Key Responsibilities
Programme Leadership
- Own and deliver the full lifecycle of the engagement programme: analysis design development implementation and evaluation
- Act as the single point of accountability for the employees learning and change programme ensuring delivery against agreed objectives timelines and outcomes
- Translate strategic objectives into a clear practical and engaging programme of work
Engagement & Change Management
- Design and implement a company-wide engagement strategy to drive understanding adoption and advocacy of the new tool among employees
- Apply structured change management methodologies to support behavioural change and sustainable adoption
- Develop tailored engagement approaches for different stakeholder groups balancing commercial creative and operational needs
Stakeholder Management
- Build strong relationships with senior leaders business stakeholders and project sponsors
- Confidently manage multiple stakeholders
- Influence without authority navigating complex governance and decision-making environments
Collaboration & Governance
- Work closely with People team E-Commerce Technology Product and Creative teams to ensure alignment
- Provide regular progress updates insights and recommendations to line managers and the Director of L&OD and Senior Director of E-Commerce
- Identify risks and dependencies early proposing pragmatic solutions
Evaluation & Impact
- Define success measures and KPIs for engagement and adoption
- Gather qualitative and quantitative feedback to assess effectiveness
- Produce clear evaluation reports future embedded learning plans and content and recommendations
Skills and Experience Required
Essential
- Extensive experience in Learning & Organisational Development Change Management or Programme Management
- Experience in working on tech implementation project / managing product programmes is essential.
- Proven track record of delivering organisation wide change or engagement programmes for complex global organisations
- Strong analytical skills with the ability to diagnose needs and design targeted solutions
- Highly people-focused with excellent communication and influencing skills
- Comfortable working independently and autonomously with minimal supervision
- Demonstrated experience managing complex stakeholder landscapes
Desirable
- Experience working in or alongside creative and/or technology-led organisations
- Experience supporting the launch or adoption of digital tools or platforms
- Familiarity with creative industries artists or e-commerce environments
- Formal change management qualification (e.g. Prosci APMG or equivalent)
Key Attributes
- Self-starter with a strong sense of ownership and accountability
- Pragmatic adaptable and delivery-focused
- Calm and credible under pressure
- Curious empathetic and commercially aware
- Confident operating at both strategic and detail level
Just So You Know
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the jobholders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.
Job Category:
People Inclusion & CultureRequired Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
