Operations Lead (Managed Services) Day Rate Contract Inside IR35
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Operations Lead within Managed Services to oversee the integration governance and performance of Managed Service Providers (MSPs) within a complex business-critical environment for our Customer.
This role is focused on service governance supplier/vendor management and operational performanceacting as the key bridge between internal teams vendors and senior stakeholders.
Key Responsibilities
- Lead integration of MSPs into internal service delivery models ensuring alignment with ITIL processes
- Define clear roles responsibilities and escalation paths across internal teams and suppliers
- Own service governance ensuring adherence to SLAs contracts and risk controls
- Manage supplier performance through KPIs reporting and structured service reviews
- Provide oversight of Major Incidents Problem Management and service risks
- Act as the primary escalation point for third-party service issues
- Deliver executive-level reporting dashboards and performance insights
- Drive continuous service improvement across processes tooling and providers
Qualifications :
Key Skills & Experience
- Strong background in Service Delivery / Managed Services / Service Management
- Proven experience managing third-party vendors and MSPs
- Expertise in Incident Problem Change and Risk Management
- Solid understanding of ITIL frameworks and service governance
- Experience producing senior stakeholder reporting and dashboards
- Confident engaging with senior leadership and C-level stakeholders
- Experience with service integration (SIAM principles desirable)
Qualifications
- ITIL Foundation (required)
- ITIL Intermediate certifications (OSA / RCV desirable)
Additional Information :
Contract Details
- Contract Length: 6 Months
- Engagement Type: Day Rate Contract
- Location: Flexible / Remote (UK)
- Start Date: Immediate or as soon as available
At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation.
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Security Architect - Belfast Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countr ... View more
