Lead Content Marketing

YOUR MISSION:

As Lead Content Marketing at Parloa your mission is to own Parloas content vision editorial voice and technical authoritypositioning Parloa as the most trusted and articulate leader in agentic AI for enterprise customer service.

You will act as Editor-in-Chief for the company while also serving as a technical storyteller translating complex AI systems product capabilities and applied research into clear compelling narratives for technical and business audiences. This is a senior role with high visibility deep cross-functional partnership and meaningful impact on Parloas category leadership.

Parloa is redefining customer service with voice-first GenAIand this role ensures our market narrative reflects the same level of clarity credibility and ambition.

IN THIS ROLE YOU WILL:

Own Parloas editorial voice and content strategy

• Act as Editor-in-Chief for Parloa defining and enforcing voice tone and editorial standards across all content.
• Own the end-to-end content strategy across web blog long-form assets executive thought leadership and flagship narratives.
• Build and maintain an AI-enabled scalable editorial system that includes briefs style guides review workflows and quality bars.
• Manage and elevate external writers agencies and contributors to ensure consistent high-quality output.

Establish Parloas technical and AI thought leadership

• Partner closely with Product Engineering and Applied AI teams to translate complex systems into clear authoritative content.
• Work with stakeholders and oversee deep technical content such as: AI system and architecture explainers evaluation frameworks and best-practice guides research-backed POVs on agentic AI and enterprise customer experience
• Ensure technical accuracy while maintaining strong narrative clarity and persuasion.
• Position Parloa as a credible technical authority not just a marketing voice.

Build a high-impact content engine to drive full-funnel initiatives

• Design and run a content engine that supports awareness education and evaluation stages of the buyer journey to drive pipelines
• Identify core themes and narratives aligned with Parloas product strategy and category positioning.
• Translate hero content into multi-format outputs across campaigns executive communications events and partnerships by collaborating closely with Brand Product Marketing Growth Partnerships and Field Marketing teams.

WHAT YOU BRING TO THE TABLE:

• 7 years of experience in B2B content marketing ideally within AI developer tools or highly technical enterprise SaaS
• Familiarity with using AI-assisted content creation tools to accelerate research drafting editing and repurposingpaired with exceptional writing and editing skills with strong narrative judgment and editorial taste.
• Proven SEO/LLM search wins in competitive categories being able to translate complex technical concepts into compelling credible content.
• Comfort working deeply with engineers product leaders and AI practitioners.
• Strong strategic mindset paired with hands-on execution skills.
• Excellent stakeholder management and the ability to influence without direct authority.
• Highly organized detail-oriented and committed to quality at scale.

NICE TO HAVE:

• Background in technical writing developer documentation or research-driven storytelling.
• Experience publishing thought leadership in competitive AI categories.
• Experience building or evolving editorial systems in high-growth environments.

WHATS IN IT FOR YOU

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin New York and Munich.
• Enjoy an immersive company onboarding experience where youll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours Unlimited PTO and travel opportunities.
• Regular team events game nights and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences such as social area snacks and drinks.

OTE Salary Range - $170000 - $185000 Equity