Junior Support Engineer

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.

As a Support Engineer at Flix you can make an impact as the first point of contact for all IT Infrastructure related requests and reliably enabling our employees through service desk or on-site support. Our IT Infrastructure Support Team provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft SCCM/Intune/Autopilot our Atlassian cloud environment for product and project management and technical event support.

About the Role

Support employees with IT requests via our ticketing system
Assist with hardware provisioning device setup and basic asset management
Support collaboration tools such as Office 365 Microsoft Teams Outlook and OneDrive
Monitor and troubleshoot issues with technical hardware located in our field offices (ticket vending machines arrival/departure monitors payment devices)
Help maintain documentation and contribute to knowledge-base articles
Escalate more complex issues to senior engineers while learning how to troubleshoot them
Learn our device management and IT infrastructure tools through hands-on experience
Participate in team ceremonies and collaborate with colleagues across regions

About You

Degree certification or formal training in an IT-related field (e.g. Information Technology Computer Science Information Systems or comparable vocational training)
First experience or strong interest in IT support service desk or technical customer support
Basic knowledge of Office 365 and common workplace tools
Interest in Microsoft cloud technologies (SCCM Intune Azure AD Autopilot) experience is a plus not required
Curiosity and willingness to learn new technologies and processes
Comfortable communicating with non-technical users in a clear and friendly way
Enjoy working in an international diverse and collaborative environment
Structured reliable and eager to grow professionally

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!

What We Offer

Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
Work from (M)Anywhere: Depending on your role work from another location for up to 60 days per year.
Hybrid work model: We are an office-first company but we offer flexibility to balance work and life.
Wellbeing support: Access confidential 1:1 counselling courses and stress management for yourself and up to four family members.
Learning & Development: Take advantage of language classes training courses and expert-led sessions to grow your skills.
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location please check out this link:Locations - Flix Career

Why Join Flix

At Flix youll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative make an impact and shape your own career path.
As we continue to expand across the globe you can make a real difference in how we work.

If youre ready to grow and lead your journey Flix is the place for you!

#LI-HYBRID

Required Experience:

Junior IC

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.As a Support Engineer at Flix you can make an impact as the first point of contact for all IT Infrastructure related req...