Administrative Supervisor- Genetics

Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Administrative Supervisor will manage all aspects of the daily operations of the Division. The responsibility will include oversight of administrative staff clinical schedules and programmatic activities in partnership with the Division Leadership. This position actively supports the hospitals and the Divisions Continuous Quality Improvement and customer service goals individually and as an effective team member. This position will collaborate with Divisional Leadership to oversee clinical activity visit volume budgeting and variance reporting human resources processes and general administrative support.

Essential Job Functions:

• Provides practice coverage in the absence of the Division Administrator or Senior Practice Manager.

• Leads the daily operations of the Division office in partnership with Division leadership. Supervises the staff associated with the Division.

• Provides daily assignments to the clinical administrative support staff to ensure a productive work environment. Acts as backup/cross coverage for clinical operations staff to ensure the continuity of workflows.

• Collaborates with Division Leadership to manage the quality and service of all processes related to ambulatory clinic sites surgical services and ancillary care needs.

• This includes the following:

Assist Division Administrator to proactively monitor provider schedules and its impact on clinical operations.

Create adjust and maintain clinical scheduling standards of practice guidelines and templates for each provider.

Notify of Operating room staff for block time release and management.

Cancelation of clinic utilization and rent.

Proactively manage ambulatory clinic space related to division and investigate opportunities to enhance provider ambulatory utilization.

Review of divisional budgeted volumes and the reporting of monthly variances to those volumes.

Oversee and assist Administrative staff with procurement of necessary referral information outside test/studies and all other information pertinent to the clinical visit prior to appointment and available to health care team.

Oversee and assist Administrative staff with cancelation and rescheduling of patient appointments when necessary.

Partners with Division leadership to be a representative for all patient relation issues (i.e. patient concerns billing questions).

• Acts as the primary resource for problem solving within administrative staff. Identifies goals and objectives for performance improvements that are needed in order to provide the best patient care optimum customer service and improve physician satisfaction.

• Works with Division Leadership and Human Resources to recruit administrative staff and fill job vacancies. Completes and documents new employee orientation and manages staff onboarding responsibilities and training.

• Manages administrative staff time and attendance expense check requests administrative staff PTO requests and other administrative duties as assigned by the Division Administrator. Collaborates with the Division Leadership for staff performance appraisals.

• Keeps Division Leadership informed of all personnel issues that may affect office operations.

• The authority to hire separate promote demote write and administer performance evaluations in collaboration with Division Leadership.

• Serves as liaison to other Lurie Childrens administrative departments. Attends all appropriate Division Research Institute and Lurie Childrens operational meetings to ensure that the Division interests are well represented.

• Other job functions as assigned.

Education and Skills:

• Bachelors degree in a related field preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the duties of the job.

• Five or more years experience with progressive leadership and experience in an academic health care setting preferred. Three years of supervisory/project management experience preferred.

• Ability to communicate clearly about Division operations

• Strong analytical interpersonal and oral and written communication skills required.

• Strong working knowledge and skills in Microsoft computer software applications. Experience with an electronic health record preferred. Comfort working in digital platforms.

• Ability to take initiative and work independently.

• Organizational skills: Experience independently planning and managing projects; excellent attention to detail; ability to establish priorities and react promptly to a large variety of requests and needs sometimes on short notice.

• Proven ability to analyze problems and implement action plans.

• Must be self-directed with an in-depth understanding of the organizational goals.

• Demonstrated strong leadership skills. Ability to lead in a collaborative and facilitative style.

Education

Pay Range

At Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO) Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life AD&D and Disability

• Critical Illness Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Childrens facilities

• Discount purchasing program

Theres a Place for You with Us

At Lurie Childrens we embrace and celebrate building a team with a variety of backgrounds skills and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.

Lurie Childrens and its affiliatesare equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.

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