Employee Relations Manager, Employee Relations

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair respectful and consistent with our framework of our core business values and objectives. To support that objective this positions responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers human resources and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create audit and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single site or station within a specific geographic region or network wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee and labor relations expertise excellent judgment and highly developed analytical interpersonal and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager capable of independently owning large-scale network-wide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.
This is a full-time position that reports to an Employee Relations Principal. The successful candidate must be capable of significant domestic travel sometimes with short notice up to 50% of the time. The position is also a Return to Office role requiring on-site presence at least three days each week.


Key job responsibilities
The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single site/station within a specific geographic region or network wide. Balancing time between projects and crisis-response is a critical component for success. This position will focus initially and primarily on proactive initiatives designed to promote employee experience.
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends gaps and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own large-scale network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks


- 7 years of employee relations labor relations or labor/employment law experience
- Knowledge of Microsoft Office applications (Excel Word SharePoint and PowerPoint)
- Bachelors degree or equivalent
- Experience supporting large hourly workforces
- Experience analyzing and using metrics to identify improvements in employee

- Speak write and read fluently in Spanish
- Experience creating improving and executing engagement programs and action plans
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- 1 years of operations management experience
- Solid sense of accountability high-quality judgment and sound decision-making Ability to handle confidential information and escalate issues when appropriate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MA Bellingham - 127400.00 - 172300.00 USD annually
USA MA Revere - 127400.00 - 172300.00 USD annually
USA NY East Syracuse - 127400.00 - 172300.00 USD annually
USA RI Providence - 127400.00 - 172300.00 USD annually