Sr Manager, Facilities

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Senior Manager WHQ and NA Facilities

Position Summary

This position oversees workplace and facility operations ensuring operational excellence and project execution for the companys World Headquarters Connecticut Campus and all North America branch facilities. This role leads facility management capital project delivery workplace services and real estate initiatives to support a safe efficient and highperforming portfolio. The position is responsible for driving operational reliability optimizing space utilization managing multimilliondollar projects and delivering bestinclass workplace experiences.

Key Responsibilities

1. WHQ Facilities Management (FM) and NA Branch FM Program Oversight

Oversee daytoday facility management ensuring a safe efficient and highquality workplace environments.

• Develop and manage the regional facility management strategy programs and standards for WHQ Connecticut Campus and the North America branch operations portfolio

• Evaluate facility conditions operational risks and improvement opportunities across the portfolio

• Develop and manage annual multi-site campus facility budget provide forecasting identify and deliver cost reduction initiatives or workplace enhancement initiatives.

• Manage thirdparty facilities management partners ensuring performance against SLAs and budgets.

• Establish and maintain risk mitigation protocols to ensure a safe healthy clean and productive workplace environment.

• Additionally for the Connecticut Campus and WHQ

  • Oversee event management supporting onsite meetings executive visits and employee engagement activities.

  • Manage visitor and guest experience ensuring seamless arrival hospitality and security coordination.

  • Serve as the primary point of contact for site executive leadership providing updates guidance and partnership on campus operations.

  • Lead and maintain campus concierge services addressing employee and operational needs.

2. WHQ Project Management and NA Branch Project Management Oversight

Manage WHQ campusspecific real estate projects from planning through closeout including:

Lead endtoend project delivery including scoping budgets schedules procurement and contractor performance for capital improvements renovations site improvements and tenant enhancement projects.

Lead space relocations program moves and departmental reconfigurations.

Partner with Real Estate HR IT Security Finance and other stakeholders to ensure seamless project execution with minimal business disruption.

Manage real estaterelated projects including new site openings expansions relocations renovations and decommissioning.

Collaborate with brokers landlords architects engineers and internal partners to deliver timely costeffective solutions.

Ensure alignment with business unit growth strategies hybrid workplace models and corporate standards.

3. Global Project Management Scoping

Provide scoping for key major global real estate and workplace projects supporting annual capital plan (est. $30-35M annually globally)

Provide support to the project delivery team for key projects for activities related to scope budget cost estimate and timeline Support Global Program Delivery

Lead to develop longrange capital plans aligned with corporate objective for key major projects.

• Develop project scope definitions preliminary cost estimates and timeline projections.

• Harmonize project delivery standards and cost benchmarks.

• Provide early project analysis that informs investment decisions and prioritization.

• Provide project management support for key projects if available bandwidth exists after the activities related to Connecticut Campus Facility Management and Connecticut Campus Project Management responsibility

Qualifications

Required

• Associates or bachelors degree in Facilities Management Project Management Construction Management Business Administration or related field.

• 710 years of experience in facility management real estate project management or corporate real estate

• Experience managing large corporate headquarters or multi-site regional facilities.

• Demonstrated success overseeing capital projects facility operations and vendor management.

• Strong understanding of building systems maintenance strategies and regulatory requirements.

Preferred

• Professional certifications: CFM FMP PMP MCR or equivalent.

• Experience with hybrid workplace strategies and modern space planning.

• Experience leading multi-milliondollar projects and portfolios.

Core Competencies

• Operational excellence

• Financial & budget management

• Stakeholder & vendor management

• Risk mitigation & problem-solving

• Continuous improvement mindset

• Strong communication and influencing skills

• Ability to lead and manage teams and projects

• Strong attention to detail

• Strong organization skills and effective time management

• Ability to prioritize and the ability to handle complex scenarios

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

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