Desktop Support Specialist
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Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a motivated and innovative Junior Desktop and Application Support Engineer to join our dynamic IT team. This role offers an exceptional opportunity to gain hands-on experience across diverse technology platforms while working alongside experienced senior engineers in a supportive environment.
Key Responsibilities:
Desktop & End-User Support
Technical Skills
Professional Development
Desktop & End-User Support
- Provide first and second-line technical support for desktop laptop and mobile devices
- Troubleshoot and resolve hardware software and connectivity issues across Windows macOS and Linux operating systems
- Manage user account creation modifications and access permissions
- Install configure and maintain desktop applications and software updates
- Document support tickets with detailed resolution steps and maintain accurate records
- Support and maintain Meraki-based LAN and WiFi infrastructure
- Assist with network troubleshooting including connectivity issues and performance optimization
- Monitor network health and respond to alerts
- Provide support for Azure cloud-hosted services and infrastructure
- Troubleshoot and resolve issues with in-house developed applications
- Work closely with the development team to report bugs and assist with application testing
- Support application deployments and updates across various platforms
- Participate in IT projects and infrastructure improvements
- Contribute innovative ideas for process improvements and automation
- Assist with IT asset management and inventory tracking
Technical Skills
- Basic understanding of Windows macOS and Linux operating systems Office 365 Applications
- Fundamental knowledge of networking concepts (TCP/IP DNS DHCP VLANs)
- Familiarity with cloud platforms particularly Microsoft Azure (or willingness to learn)
- Basic troubleshooting and diagnostic skills
- Understanding of Active Directory and user management principles
- Relevant IT qualification (diploma degree or certification) OR
- 1-2 years of experience in a helpdesk or IT support role
- Certifications such as CompTIA A Network or Microsoft certifications are advantageous
- Self-motivated and proactive - able to work independently without constant supervision
- Go-getter mentality - takes initiative and seeks out solutions rather than waiting for direction
- Innovative thinking - brings fresh ideas and creative approaches to problem-solving
- Hard-working and dedicated - committed to delivering excellent service and going the extra mile
- Fast learner - eager to acquire new skills and adapt to evolving technologies
- Strong communication skills - able to explain technical concepts to non-technical users
- Team player - collaborative while also capable of independent work
- Customer service oriented - patient professional and user-focused
Professional Development
- Mentorship from experienced senior engineers
- Hands-on exposure to enterprise-grade technologies including Meraki networking and Azure cloud infrastructure
- Opportunity to work across the full technology stack - from desktop support to cloud services
- Experience supporting in-house developed applications alongside the development team
- Diverse learning environment with exposure to all mainstream operating systems
- Trust-based environment where initiative and self-management are valued
- Collaborative team that supports innovation and new ideas
- Opportunity to make meaningful contributions and see the impact of your work
- Cisco Meraki networking ecosystem (LAN/WiFi)
- Microsoft Azure cloud platform
- In-house developed applications and systems
- Multi-platform environment (Windows macOS Linux)
- Modern IT infrastructure and tools
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
