KeyResultAreas | SupportingActions |
Claim Processing Accuracy | - Process domestic travel claims with minimum 98% accuracy
- Verify policy compliance for all expense categories
- Check bill authenticity and validity
- Ensure proper employee ledger entries and advance adjustments
|
SLA Compliance& Efficiency
| - Settle approved claims within SLA (5 days for domestic)
- Meet daily processing targets as assigned
- Minimize pending claims in personal queue
- Respond to employee queries within 24 hours
|
Policy Compliance | - Apply HIL travel policy correctly across all claims
- Identify policy violations and escalate to Process Lead
- Verify supporting documents as per policy requirements
- Ensure proper GL coding for different expense types
|
Employee Service | - Communicate politely and clearly with employees
- Provide timely updates on claim status
- Explain policy provisions when claims are rejected
- Follow up with employees for missing documentation
|
Required Experience:
Junior IC
KeyResultAreasSupportingActionsClaim Processing AccuracyProcess domestic travel claims with minimum 98% accuracyVerify policy compliance for all expense categoriesCheck bill authenticity and validityEnsure proper employee ledger entries and advance adjustmentsSLA Compliance& EfficiencySettle approve...
KeyResultAreas | SupportingActions |
Claim Processing Accuracy | - Process domestic travel claims with minimum 98% accuracy
- Verify policy compliance for all expense categories
- Check bill authenticity and validity
- Ensure proper employee ledger entries and advance adjustments
|
SLA Compliance& Efficiency
| - Settle approved claims within SLA (5 days for domestic)
- Meet daily processing targets as assigned
- Minimize pending claims in personal queue
- Respond to employee queries within 24 hours
|
Policy Compliance | - Apply HIL travel policy correctly across all claims
- Identify policy violations and escalate to Process Lead
- Verify supporting documents as per policy requirements
- Ensure proper GL coding for different expense types
|
Employee Service | - Communicate politely and clearly with employees
- Provide timely updates on claim status
- Explain policy provisions when claims are rejected
- Follow up with employees for missing documentation
|
Required Experience:
Junior IC
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