Benefits Specialist
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Are you interested in creating the future of work
Join our team
At TELUS were looking for people who like to innovate every day. As part of the People & Culture team you should know that werenotyour standard (traditional) Human Resources team. We embrace change and challenge the status quo and we have fun doing it. Were just as passionate about our team as we are about our customers and were looking for people who radiate this passion.
Heres what we believe
- We are ONE team theres no room for egos or blame
- Everything we do is tied to the business our customers
- We challenge the status quo and when others think were done we make it better
- We live up to our commitments to ourselves our friends family peers leaders and our customers
- Our success is all abouthowwe do things how we lead and think proactively solve problems deliver communicate and more!
Heres the impact youll make and what we will accomplish together
In this role you will be an integral part of the Benefits Team delivering excellent support and impeccable customer service to over 27000 internal team members over 22000 retirees and other external customers across to the Benefits Administration Manager you will work alongside the larger P&C Operations team to ensure we meet our commitments.
- Deliver superior team member experiencesby providing benefits expertise and consultancy to all of our stakeholders
- Bridge the gap between system and peopleby being the business process expert of the various HR tools we own
- Bring a mindset of innovation and continuous improvement by challenging the status quo and implementing process improvements that lean out work on the team
- Ensure the integrity of our overall datathrough audits automation and a relentless focus on safeguarding the quality of our work
Heres how
- Act as the end-to-end owner and subject matter expert of your assigned portfolio administering group insurance benefits programs (extended health and dental primary life and accident optional insurances LTD etc.) for team members who are actively at work on a leave of absence or separating from TELUS
- Facilitate onboarding of new hires and acquisitions onto benefit plans and transition team members to a new benefits plan due to an employment change.
- Ensure accurate administration and reconciliation of benefit and insurance premiums ensuring any adjustments are processed accurately.
- Monitor shared Benefits mailbox to provide rapid counsel and support team members and leaders for a wide range of benefits and leave-related issues including escalations and policy interpretation
- Responsible for leave administration process from team members leave request submission to the return to work.
- Actively participate in benefits projects such as annual enrollment M&A integrations collective agreement implementation and systems user acceptance testing.
- Ensure all documentation for knowledge sharing is updated for future reference and issue resolution.
- Conduct regular audits of team member and benefits data to ensure issues anomalies and trends are identified early.
- Proactively identify areas of opportunity for automation and process improvements with the team member experience and business performance in mind.
Qualifications
- Minimum 2 years of experience in benefits administration including experience with flex benefit plans
- Strong analytical and problem solving skills to resolve benefit and leave issues and compliance gaps.
- Advanced data and numerical proficiency: demonstrated ability to perform complex calculations and audit large reports with high attention to detail
- Proven advanced proficiency in Microsoft Office and Google Suite applications especially Excel or Google Sheets.
- Exceptional customer focus with strong professional acumen and communication skills
- Ability to navigate ambiguity and thrive in a fast-paced environment.
- Post-secondary education in Human Resources or Business Administration
Great-to-haves
- Experience with Flexit360 SAP Success Factors
- Payroll experience and knowledge
- Experience working in a unionized environment
- Knowledge of Canada Labour Code and provincial Employment Standards regulation
- CEBS GBA 1 and GBA 2 or willing to obtain
- Bilingual in English and French both written and verbal
Required Experience:
IC
Key Skills
- Customer Service
- Fmla
- HIPAA
- Microsoft Outlook
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Human Resources
- Phone Etiquette
- Workday
About Company
Student Support connects students with free, confidential emotional, health, and wellbeing support conveniently available via app, telephone and web.
