Product Portfolio Coordinator

Pivot HR Services is pleased to present this Product Portfolio Coordinator opportunity on behalf of our valued client Associated Fire Safety Group.

Location: Burnaby BC

Work Schedule: Full-time Monday to Friday

Work Arrangement: In-office position

Starting Salary: Between $60000 $64000 annually

Who We Are:

Associated Fire Safety Group Inc a major player in Western Canada for the supply and maintenance of firefighting equipment is looking for a new member to join the team. The company has grown over the last 30 years to become a market leader in the supply of firefighting equipment in BC Alberta Saskatchewan and the Yukon.

We pursue excellence in customer service strive for continual improvement and develop insights in every part of our business. The Customers we are privileged to serve become customers for life as this unique industry is heavily weighted on relationships trust and communication - qualities we look for in all our employees.

Our Mission Statement:

At Associated Fire Safety Group we provide our customers the same level of commitment and professionalism that they devote to their communities.

We support First Responders by providing high quality products maintenance services and support while establishing mutually respected and lasting partnerships.

Role Overview:

The Product Portfolio Coordinator is a key operational role responsible for supporting daytoday portfolio execution customer orders and internal coordination. This position works in a fastmoving complex environment where situations are not always repeatable or clearly defined.

Success in this role requires strong critical thinking organization and judgment. Many scenarios require assessing available information asking the right questions and determining the best next steps. A core part of this role is clearly interpreting and translating information from the sales team into accurate complete instructions for vendors applying judgment when details are incomplete or unclear.

This role is ideal for someone who is comfortable documenting information clearly organizing details and building understanding over time by collaborating with experienced team members.

Key Responsibilities:

Order & Portfolio Coordination

• Process customer orders quotes and purchase requests accurately
• Monitor open orders and follow up on lead times and delivery updates
• Ensure order documentation is complete and correct before submission
• Work directly with the sales team to understand customer requirements specifications and timelines
• Maintain organized records related to customers orders and specifications

Vendor & Team Coordination

• Communicate with vendors to support customer requirements

• Translate sales input into clear accurate vendor instructions
• Coordinate with internal teams to ensure smooth order execution
• Track changes updates and special requirements clearly and accurately

Product & Technical Support

• Learn assigned product lines materials and configurations
• Review specifications and customer requirements carefully
• Capture and organize technical details to support consistent execution
• Apply critical thinking to determine appropriate next steps when scenarios vary

Operational Excellence

• Ensure information packages are complete before communicating with manufacturers
• Maintain adherence to deadlines from both customers and vendors
• Participate in team meetings to share updates challenges and solutions
• Document information clearly so it can be referenced and reused
• Identify gaps inconsistencies or missing information and escalate appropriately

ERP & Data Management

• Enter and maintain accurate order product and customer data in ERP systems
• Follow established system workflows and procedures
• Support invoicing and ordertracking processes
• Maintain a high level of data accuracy and completeness

Qualifications and Skills:

• 2 years of experience in an operational coordination order management or portfolio support role within a technical or product-driven environment.
• Post-secondary education in Business Supply Chain Operations Engineering Technology or a related field is considered an asset.
• Demonstrated ability to process detailed orders manage documentation and coordinate effectively with sales teams vendors and internal stakeholders.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities accurately in a fast-paced environment.
• Clear written and verbal communication skills with the ability to document specifications and requirements accurately.
• Experience working with ERP systems or order management platforms; proficiency in Microsoft Office (Excel Word Outlook).
• Reliable accountable and proactive with a collaborative approach and commitment to follow-through.

What We Offer

• Competitive compensation and comprehensive extended medical and dental benefits
• Generous paid holidays and vacation time
• Onsite parking
• A collaborative growth-oriented and supportive work environment
• A positive team culture that values hard work collaboration and continuous improvement

Application Information:

On behalf of our client Associated Fire Safety Group Pivot HR Services invites interested candidates to submit their resume and cover letter clearly outlining how their experience aligns with the qualifications listed above no later than February 27 2026.

Associated Fire Safety Group is an equal opportunity employer that values diversity equity and inclusion. We welcome and encourage applications from individuals belonging to equity-seeking groups and invite candidates to self-identify if they wish.

We are committed to ensuring our recruitment process is accessible to all applicants. If you require accommodation at any stage of the application or hiring process please contact us at

Required Experience:

Senior IC