Information Services Specialist II
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Job Summary
Job Requisition ID:51519
Opening Date: 02/11/2026
Closing Date: 02/26/2026
Agency:Department of Human Services
Class Title: INFORMATION SERVICES SPECIALIST II (21162)
Skill Option:Client Services - Information Technology
Bilingual Option:None
Salary: Anticipated Salary: $6242 - $9427 per month ($74904 - $113124 per year)
Job Type: Salaried
Category:Full Time
County: Kane
Number of Vacancies: 1
Bargaining Unit Code:RC063 Professional Employees EducatorsJuvenile Justice School Counselors and Special Education Resources Coordinatorsand Physicians AFSCME
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Behavioral Health and Recovery is seeking to hire and Information Services Specialist 2 for the Elgin Mental Health Center located in Elgin Illinois to provide intermediate technical support to Elgin Mental Health Center staff and paraprofessional staff in the use of software programs used by State Operated Hospitals. Utilizes knowledge of hard and software packages and peripheral equipment utilizes software applications and corresponding training programs for staff. Serves as primary helpdesk contact for Elgin Mental Health Center performing helpdesk services and equipment in accordance with established operational standards and guidelines. Performs troubleshooting of incidents of an intermediate level of difficulty. Participates in the development of methods and procedures and training programs services and processes.
Essential Functions
- Provides intermediate technical support to Elgin Mental Health Center staff and paraprofessional staff in the use of software programs used by State Operated Hospitals.
- Provides technical and analytical support for facility management staff in development and implementation of software and electric data processing systems used by State Operated Hospitals.
- Utilizes technical ability in writing detailed instructions for Elgin Mental Health Center staff.
- Creates and maintains instructional and informational reports documenting proper use of locally developed systems.
- Performs technical functions.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields supplemented by one (1) year of related Information Technology experience.
Preferred Qualifications
- Two (2) years of professional experience working with hardware and software languages and procedures to provide assigned technical and analytical services.
- Two (2) years of experience setting up Data Base Management Systems.
- Two (2) years of experience setting up/troubleshooting network systems research evaluating and testing new software packages.
- Two (2) years of experience conducting technology training for users.
- Two (2) years of experience analyzing data logically and exercising sound judgment in defining and evaluating problems of an operational or procedural nature.
- Two (2) years of experience gaining and maintaining effective working relationships with associates vendors clients and others.
Conditions of Employment
- Requires the ability to work after business hours weekends and holidays.
- Requires ability to pass the IDHS background check.
- Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours:Monday - Friday 7:30am - 3:30pm; 30-minute paid lunch
Work Location:750 S State St Elgin Illinois 60123
Division of Behavioral Health and Recovery
Elgin Mental Health Center
Information Services
Posting Group:Science Technology Engineering & Mathematics; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of thehomepage in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of thehomepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: on click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
IC
Key Skills
- Information Management
- HIPAA
- FIPS
- Records Management
- Windows
- System Security
- NIST Standards
- IT Support
- DIACAP
- Medical Records
- FISMA
- RMF
