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The University of Nevada Las Vegas invites applications for Director of Client Services Information Technology R0150618.

ROLE of the POSITION

The Director of Client Services provides strategic leadership and operational oversight both within the Client Services unit and across the Office of Information Technology (OIT). The Director drives the execution of the strategic vision for the unit in alignment with the mission of OIT and the university. This position is responsible for developing operational policies that complement university NSHE state and federal regulations and for making high-level programmatic and financial decisions that address current and emerging campus needs.

The Director of Client Services leads the strategic vision and operational excellence for desktop/endpoint support services computer lifecycle services help desk services application support services cloud collaboration suite services campus ID card services account and access services client-facing initiatives and support for distributed IT. This leadership includes developing and maintaining operational processes within accepted standards and best practices ensuring compliance with OIT and campus policies and driving continuous improvement through data-driven decision-making.

The Director is actively involved in university-level strategic planning IT governance and potentially NSHE technology groups. This position facilitates diverse workgroups meetings and committees to further organizational university and NSHE goals. The Director ensures that Client Services operates as a highly effective customer-focused organization that exemplifies OIT values and maintains strong collaborative relationships across the campus community and within the Nevada System of Higher Education.

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties ensuring professional timely and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable respectful and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service UNLV Information Technology (UNLV IT) provides a full range of IT services from leadership and enterprise solutions to training and support for our students faculty and staff.

As a partner in teaching learning research and administration at a Top-Tier university we are seeking team members who value innovation collaboration and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLVs broad community with empathy which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

MINIMUM QUALIFICATIONS

Credentials must be obtained prior to the start of employment.

• Education

  • Required:

    • An earned Bachelors degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).

  • Preferred:

    • An earned Masters degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).

• Experience

  • Required:

    • Minimum 5 years of senior leadership experience (supervision & management) to include managing complex information technology services within a university setting.

    • Demonstrated experience in strategic planning budget management and leading organizational change.

    • Proven track record of successful collaboration with senior institutional leadership.

  • Preferred:

    • Experience in NSHE system-wide initiatives or multi-institutional collaborations.

    • Experience leading IT service transformation initiatives.

    • Background in enterprise service management and ITIL frameworks.

KNOWLEDGE SKILLS & ABILITIES

The incumbent must have specific knowledge skills and abilities in the following areas:

KNOWLEDGE

Required - Emerging Technologies:

• Provide authoritative guidance on technologies and tools that support university and OIT strategic goals.

• Demonstrate extensive experience developing and maintaining strategic vendor relationships to ensure optimal products services pricing and support.

• Lead the organization in staying current with emerging technologies and positioning the university for technological advancement.

Required - Client-Services-Specific Knowledge:

• Comprehensive understanding of user-facing technology across the enterprise with the ability to lead education communication and strategic technology initiatives.

• Expert knowledge of software licensing including best practices compliance methodology contracts and vendor relationship management at the enterprise level.

• Deep understanding of IT service management frameworks (ITIL) and best practices.

Preferred:

• Experience with NSHE system-wide initiatives and governance.

• Knowledge of higher education technology trends and strategic planning.

SKILLS

• Required - Leadership:

  • Extensive experience leading complex information technology services organizations within a university setting at the director level.

  • Proven track record as a senior leader of technical professionals and large-scale projects within complex technology environments.

  • Demonstrated success in evaluating and implementing new practices and technologies to transform organizational programs and services.

  • Exceptional customer service leadership with the ability to work effectively with senior institutional leaders constituents and vendors to understand and resolve complex issues and drive strategic initiatives.

  • Strong track record of building high-performing teams and developing leadership talent.

• Required - Planning and Priority Management:

  • Demonstrated experience in developing and implementing strategic plans based on diverse input sources that reflect university OIT and unit goals with a long-term vision.

  • Ability to align unit plans with university and NSHE strategic initiatives.

  • Experience in enterprise-level resource planning and optimization.

• Required - Client-Services-Specific Skills:

  • Proven experience leading technical teams in a customer service-oriented organization at the director level.

  • Demonstrated success in designing and delivering enterprise support processes and service frameworks.

  • Extensive experience in the strategic planning design and delivery of training education and communication programs.

  • Significant experience managing technology teams within a university setting with responsibility for multiple service areas.

  • Advanced customer service leadership skills with the ability to influence institutional strategy.

  • Extensive experience in program and project management at the enterprise level.

  • Proven ability to facilitate diverse groups and achieve organizational university and NSHE goals.

• Preferred:

  • Experience with NSHE governance and system-wide collaboration.

  • Familiarity with enterprise budget management and cost-recovery models.

ABILITIES

• Required - Leadership:

  • Strong commitment to staff development with demonstrated ability to mentor and develop leadership talent across the organization.

  • Proven ability to manage fiscal resources strategically both individually and as part of executive leadership teams.

  • Exceptional ability to work collaboratively and effectively with senior leadership including executives vice presidents deans and directors.

  • Demonstrated ability to plan for and execute strategic staffing decisions to ensure the unit maintains personnel with skills necessary to support university and OIT goals.

  • Ability to think strategically and translate vision into operational excellence.

• Required - Interpersonal Skills and Communication:

  • Exceptional ability to communicate effectively both orally and in writing with technical and non-technical audiences at all levels.

  • Demonstrated commitment to effective communication within the unit across OIT with campus governance groups and potentially with NSHE leadership.

  • Proven ability to promote and sustain awareness of services and responsibilities across the organization and institution.

  • Superior organizational and interpersonal skills with the ability to build consensus and drive change.

  • Ability to represent OIT at university and system-level committees and forums.

• Required - Planning and Priority Management:

  • Exceptional ability to: be flexible and agile provide strategic resource planning develop methods for prioritizing institutional needs create measurable strategic objectives and demonstrate accountability at the highest level.

  • Proven ability to prioritize multiple complex requests from senior institutional leaders including Vice Presidents Deans and Directors of major administrative units.

  • Strategic thinking skills with the ability to anticipate institutional needs and position OIT for future success.

• Required - Commitment to Service:

  • Demonstrated leadership in providing exceptional customer service at the enterprise level.

  • Proven commitment to service as an organizational value with the ability to embed this value throughout leadership teams and staff operations.

  • Strong commitment to maintaining collaborative relationships within OIT across campus and with NSHE colleagues.

• Preferred:

  • Experience with change management at the enterprise level.

  • Ability to influence and drive strategic institutional initiatives.

SALARY

Salary competitive with those at similarly situated institutions.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:

  • Paid time off sick leave and holidays

  • Excellent health insurance including medical dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax (For Nevada Residents)

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses domestic partners and dependents

PERKS & PROGRAMS

• Employee recognition and appreciation programs

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• Opportunity for career advancements to leadership roles

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• A comprehensive onboarding program Rebels: Onboard

• Support and resources available for veteran applicants or visit TO APPLY

  Submit a letter of interest a detailed resume listing qualifications and experience and the names addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

  Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

  Although this position will remain open until filled or 100 applications are received review of candidates materials will begin on March 2 2026.

  Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

  UNLV values the skills of those who have served. If you are a veteran or eligible family member we encourage you to apply. Learn more about resources and support for veterans at or for support.

  For assistance with the application process please review the instructions on How to Apply. For further assistance contact UNLV IT Human Resources at or.

  SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

  UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number R0150618 in the search box.

  If you complete an application outside of the internal application process your application will be returned and you will have to reapply as an internal applicant which may delay your application.

  PROFILE of the UNIVERSITY

  Founded in 1957 UNLV is a doctoral-degree-granting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

  Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

  For more information visit us online at:

  EEO/AA STATEMENT

  The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.

  TITLE IX STATEMENT

  The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Mail Stop 1062 Las Vegas NV 89154-1062 Campus Services Building (CSB) Room 246 Telephone: ; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C. 20202-1100; Telephone: 1- FAX: ; TDD: 1-; Email: ; or to both.

  Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

  SAFETY AND SECURITY STATEMENT

  UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

  JOB CATEGORY

  Administrative Faculty

  Yes

  Full-Time Equivalent

  100.0%

  Required Attachment(s)

  The following attachments are required for consideration:

  • A letter of interest

  • A detailed resume listing qualifications and experience

  • The names addresses and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

  Note applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

  Posting Close Date

  Note to Applicant

  This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

  HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verifiedHR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.

  References will be contacted at the appropriate phase of the recruitment process.

  As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

  For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.

  All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

  Recruitments that provide a work scheduleare subject to change based on organizational needs.