Assistant General Manager- Ontario International Airport (ONT1)

INTRODUCTION

Interested in working in aviation Are you looking for a job with stability and growth opportunities If you are looking for a career with growth potential and work well in a fast-paced team-oriented environment we want to speak to you!

Perks of the job:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off

Growth potential

WHY WORK FOR PRIMEFLIGHT

We are committed to being a leading provider of commercial services within the aviation industry

Our teams focus on maintaining a positive working environment and treating all team members with respect

With more than 200 locations across the world we offer opportunities for career progression

Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

SUMMARY OVERVIEW

The Assistant General Manager will play a crucial role in overseeing daily operations and ensuring the delivery of high-quality service to travelers. Your responsibilities include managing staff across various departments coordinating with airlines and airport authorities and addressing operational challenges promptly. You will be instrumental in implementing policies and procedures to enhance efficiency and customer satisfaction while also maintaining compliance with safety and security regulations. Additionally this role involves analyzing performance data contributing to strategic planning and collaborating on initiatives to drive continuous improvement in airport services.

RESPONSIBILITIES

Assist the General Manager in overseeing daily operations

Implement strategies to enhance operational efficiency and customer satisfaction

Coordinate with various departments to ensure seamless service delivery

Manage staff training and development to maintain high service standards

Oversee budgeting financial planning and cost control measures

Ensure compliance with airport authority regulations and safety standards

Develop and maintain strong relationships with airline clients and airport officials

Monitor performance metrics and implement improvements where necessary

Address and resolve customer complaints and operational issues

Participate in the recruitment and selection of key personnel

Implement technology solutions to improve operational processes

Prepare and present reports on operational performance to senior management

Employing problem solving abilities for issue resolution

Stay informed about industry trends and competitive developments

Demonstrating knowledge of the industry

Lead special projects and initiatives to enhance service offerings

Working under pressure to meet internal and external targets or deadlines

Represent the company at industry events and meetings

Vast experience in customer service

Possessing strong interpersonal skills for relationship building

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Eligible to work in the United States

Must have a valid state-issued drivers license with an acceptable driving record

Communicate effectively in English (reading writing speaking)

5 Years of Customer Management or Sales Experience

Knowledge of the Aviation Industry

Ability to access and interpret information in print and electronically including the use of electronic devices including IPads/Tablets Computers and Mobile Devices

Effectively communicate with colleagues and clients both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 25 pounds

Position is generally sedentary sitting for long periods of time

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms wrists hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

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Required Experience:

Director