InfraSec Reliability Engineer

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

You are a hands-on engineer with a primary focus on operations. Your job is to keep controls healthy handle the front line workload and make changes safe. Your main output is clear playbooks standard operating procedures and step-by-step workflows that anyone on the front line can execute. You incubate automation by turning real production tasks into well defined workflows with triggers inputs prechecks post verification rollback evidence capture and success criteria that are consistently repeatable. You hand these to Automation Engineering with ready to build acceptance criteria. You also operate what you design participate in on call and close reliability gaps through steady improvements.

RESPONSIBILITIES
Front line operations. Own tickets and alerts respond quickly restore service and keep SLOs green.
Execute changes safely. Plan canaries perform rollouts verify results and roll back when needed with clear change records and communication.
Write playbooks and SOPs. Produce step-by-step actions with triggers inputs prechecks post verification rollback success criteria and evidence capture.
Incubate automation. Define workflow states approvals data schemas API contracts and ChatOps and ITSM payloads so work is ready for Automation Engineering to implement.
Maintain fleet health. Track agent coverage and configuration compliance across regions and platforms and drive remediation.
Strengthen observability. Define SLIs and SLOs build dashboards tune alerts and run weekly reviews to reduce noise and improve time to restore.
Improve telemetry quality. Keep collectors forwarders and queues healthy and measure success rate latency and backlog.
Lead problem management. Run post incident reviews and turn findings into durable fixes and updated playbooks.
Document and share. Keep runbooks knowledge base articles and service catalogs current and easy to follow.
Partner to outcomes. Work with InfraSec Innovation on operability and readiness and with Automation Engineering to ensure smooth handoffs and strong adoption.

About You

Basic Qualifications
Three to six years in security reliability platform or DevOps operations with a track record of running and improving production services.
Proven experience writing and operating SOPs and playbooks running change windows and supporting incident response.
Working proficiency with Python and Terraform to prototype small scripts and safe infrastructure changes when needed.
Comfortable across public cloud and private cloud.
Integrations experience with ITSM and ChatOps such as ServiceNow or Jira and Slack including approvals change records and evidence capture.
Bachelors in Computer Science Cybersecurity Information Systems or equivalent practical experience.

Other Qualifications
Policy as code validation pipelines and drift detection and remediation.
Strong observability and SLO practices including metrics logs and traces.
Security and reliability mindset including least privilege and secret management.
Clear communication bias for simple solutions and strong collaboration across time zones.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

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