Customer Success Manager

Customer Success Manager- Hybrid Location

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.

About the job

The Customer Success team is looking for a Customer Success Managerto focus on understanding customer goals driving adoption identifying growth opportunities and working closely with sales and delivery teams to ensure long-term success and renewals.

Our team builds strong trusted relationships with SAS customers to help them successfully adopt use and expand SAS solutions.

As a Customer Success Manageryou will:

• Be the main post-sale contact and a trusted advisor for customers from users to executives
• Understand customer business and IT goals and jointly define success
• Drive adoption through success plans campaigns events and regular communication
• Monitor customer health satisfaction and success metrics
• Identify upsell cross-sell renewal and reference opportunities
• Introduce new SAS solutions and product updates
• Collaborate with Sales Professional Services and other SAS teams to resolve issues and maximize value
• Gather feedback spot trends and continuously improve the customer experience
• Ensure all applicable security policies and processes are followed to support the organizations secure software development goals.
• Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• Minimum 5 years of experience in customer success sales partner management or technology-related roles
• Bachelors degree in Business Marketing Computer Science or similar
• Strong communication organization and relationship-building skills
• Solid understanding of sales fundamentals
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of SAS solutions cloud technologies (Cloud Fundamentals Intermediate) and enterprise software is a plus
• Willingness to travel occasionally
• Equivalent combination of related education training and experience may be considered in place of the above qualifications.

Additional competencies knowledge and skills

• Account Planning- Establishing a plan to achieve the sales objectives of an account taking into consideration overall opportunities customer business priorities and anticipated business changes regional issues past sales results and available resources; taking action specified in the account plan reviewing progress and adjusting the plan as needed.

• Building Customer Relationship- Ensuring that the customers internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence.

• Creating Demand Through Insight- Identifying the targeted accounts business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results (e.g. profitability revenue market share).
  
  
  

Benefits highlights

• Our Recreation and Fitness Center offers recorded fitness classes to help you fit movement into your day.
• SAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive.

You are welcome here.

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact

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