Customer Success Manager

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build todaypowerthe growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shapethe evolution.

The Opportunity

We areseekinga dedicated and client-focused Customer Success Manager to join our fast-growing fintech company. The CSM willbe responsible forbuilding strong relationships with our financial clients ensuring they maximize the value of our innovative financial solutions and driving customer retention and growth in a highly dynamic environment.

Day-to-Day Responsibilities

• Onboarding new fintech clients providing comprehensive training and support to ensure smooth implementation and adoption of our platform

• Serving as the trusted partner for clients understanding their financial workflows goals and challenges

• Monitoring client accounts and satisfaction levels to proactively address issues andidentifyopportunities for upselling and renewal

• Collaborating closely with sales product and support teams to resolve customer queries and feedback swiftly

• Conducting periodic business reviews with clients; advocating for customer needs

• Educating clients on new features product updates and best practices to enhance their experience

Who Are We Looking For

We look for big thinkers. People who can drive positive change stepupand showwhatsnext people with passion can-doattitudeand a hunger to learn and practice this means:

• Previousexperience in a comparable customer-oriented role account management or similar role within the fintech or financial services industry

• Fluency in English

• Excellent communication and interpersonal skills with the ability to explain complex concepts clearly

• Ability to manage multiple client accounts witha high levelof organization

• Problem-solving mindset with a proactive approach to customer engagement

• Familiarity with CRM tools such as Salesforce or similar platforms

• Understanding of financial products payments banking technology or related fintech solutions will be a plus

Perks & Benefits

At Worldlineyoullget the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Private medical & life insurance

• MyBenefitPlatform

• Holiday allowance

• Referral program

• Public transportation allowance

• Meal allowance

• Annual bonus