Consultant, Production Application Support (Bilingual- Spanish)

You will be joining the ASG (Alternate Solutions Group) within CIBCs Capital Markets Technology team. As a Consultant Production Application Supportyou willbe responsible for ensuring production delivery and ongoing operations of applications and infrastructure in production; while ensuring adherence to operational standards and business requirements. This position requires on-call support 24/7/365 for critical issues. You will handle incident and problem management SCM (Service Continuity Management) and CCRs (Currency Capacity and Refresh) insure proper communication and notifications with all stakeholders.

At CIBC we enable the work environment most optimal for you to thrive in your role.Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.

How Youll Succeed

• Strategic Development & Execution -Manage the deployment validation acceptance and operations of all applications into production for respective delivery towers. Maintain the central point of contact for production issues both within the applications that are supported and with respect to anycross LOBapplications that use their services or infrastructure. You may need to plan manage and execute annual Service Continuity Tests. Continually build and execute health checks monitoring and maintaining all applications. Participate and contribute to annual CCR planning exercises.

• Continuous Improvement Build monitor & report alerting processes continually improve and maintain all performance related processes within ASG systems. Identify opportunities for development and improvement of policies to streamline processes deployment automation and environment including prevention/detection and remedy of potentially chronic issues.

• Relationship Management Liaison with Development peers to ensure that all applications are kept at a N-1 state; this applies to hardware and software versions. Manage and maintain Vendor managed services whilst consistently looking for performance improvements and assessing and reporting on SLAs and departmental KPIs. Maintain constructive relations with internal clients and internal and external partners managing expectations.

Who YouAre

• You can demonstrate experience througha strong operations and development background within a financial institution preferably in the areas of Payments and FX systems. In order to be qualified you must be bilingual in English and Spanish to best support our clients. You have experience managing and maintaining Enterprise Tier 1 Applications that support OLTP processing and execute 24/7/365. You have at least 3-4 years experience with Linux/Unix Jira/Confluence SQL Azure Cloud JavaScript MongoDB Scripting and PowerShell have demonstrated the ability to analyze and determine quick mean-time to recovery. Must have hands on or knowledge of Networking.

• You have a degree/diploma inComputer Science and/or a related field.

• You embrace and champion change.Youll continuously evolve your thinking and the way you work in order to deliver your best.

• Youre driven by collective success.You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you.You bring your real self to work and you live our values - trust teamwork and accountability.