Job Description:

Log Monitoring Business Solution Analyst will be part of the Information Management (IM) function. The consultant should have hands-on experience on both development and support of Log Monitoring applications and would be working in close cooperation with the application owner process owners and architect to manage the Continuous improvement of the processes Demand management NRC businesses along with the Operational addition the consultant should be experienced in stakeholder management to gather analyze and launch requirements related to Log Monitoring/Zabbix/BSM Apps/ . The consultant will work in an international distributed and multi-functional team; using an agile mindset and methodology.

Qualification

• Strong experience in requirement gathering analysis interactions with stakeholders on redefining the requirement in case of missouts and converting functional requirements into technical for the developers to understand and implement

• Log Monitoring/Zabbix/BSM implementation experience is a plus

• Educated to 5-year degree level (or equivalent) in Information Technology

• 3 years experience on this role or equivalent

• Strong experience in Integrations with 3rd party tools using (web services SOAP email MID etc...).

• Splunk administration experience.

• Splunk Certified Admin/Developer is a plus

• ITIL certified

• Agile experience/trained/certified

• Strong communications skills in multi-cultural environment

Experience & Competences

• Strong experience with ITSM 3rd party Integrations Monitoring (any certification appreciated)

• Strong experience of ITIL processes (expert certification will be appreciated) and Agile concepts

• Proven track record working in Agile

• Advanced level of English & Basic level of French is plus

• Team Work & Support spirit

Roles and Responsibilities

Technical Lead on Multi Channel features: You will be accountable to build and maintain the technical framework to support Log Monitoring features. This includes Splunk and other monitoring tools scope You will work in close contact with the related Product Owner who is in charge of the product strategy and development teams in charge of delivering new features. You will be taking ownership of activities and deliver within agreed as a point of escalation for business analysis related issues.You will also be responsible and Accountable for Testing of delivered code code review for developers and preparation for Knowledge documents.

Technical Governance on Multi Channel: You will be responsible to organize the appropriate technical governance model to ensure all delivery in the platform respects the technical Framework you manage. Several projects can occur in parallel impacting Log Monitoring channels your responsibility will be to validate with the different delivery teams that the proposed integration is following the framework and propose technical solutions for specific customer requirements based on business value feasibility and risks. You will also be responsible for identifying opportunities for process improvement and efficiency gains within the business. You need to promote as much as possible out of the box capabilities to reduce the Platform TCO.

Technical support on Multi channels: You will contribute to the Splunk incident resolution process identified as an expert in your domain. You are responsible for sharing the basic knowledge on Multi channel features with the level 1 support team to increase their knowledge on your domain and act as expert for complex incident resolution not manageable at level 1. Support on Problem Management as well.

Technical Advisor on Multi Channel features: You will be responsible for a strong and constant awareness of Splunk product and specifically .You will have daily Interactions with the Airbus team located in India and Europe and external suppliers to manage features delivery. It is a very visible role within IM as you will be in close relation with other technical leads from other services to build and maintain will need to contribute to the design and architecture of solutions ensuring they meet business needs and are aligned with Product would also need to Support Team in developing Competencies.

Measures of success and outputs

The role will be measured by the following business measures:

• Analyze and understand business technical & functional requirements description of matching products and technologies

• Conduct in-depth discovery meetings targeted at understanding capturing and identifying the complex business requirements and operational objectives of the customer with our recommendations on automation/Best practices & best solutions adapted to their needs

• Develop a solid understanding of the customers existing business and business processes ideally end-to-end the key drivers and measures of success for the

• Identify areas for improvement in business processes providing possible IT solutions compliant with our global strategy

• Supports the different Product Manager in the Product/Service Planning based on the customer requirements

• Define & develop the required specification documents to be reviewed with stakeholders and Product team members

• Serve as liaison between Product Management teams and technical resources during product

• Follow the development and implement to ensure integrity of the solution delivered with Products team support.

• Continuously look for opportunities to increase/optimize efficiency of operations.

The role will have the following key outputs:

• Propose efficient implementation of features (simple and quick) according to Log Monitoring platform (out of the box)

• Identify and propose new features and technology to anticipate and support business strategy

• A comprehensive and world class software capability on Log Monitoring platform including ways of working tools and center of excellence

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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