Sr Technical Account Manager

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.
The TAM ensures business objectives and goals alignment within teams. They proactively identify opportunities to improve reliability and maintain availability of the Workday system helping customers effectively manage their operations.

About the Role

Workday Support is looking for a dedicated ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers managing internal and external communications with stakeholders including but not limited to C-level executives.

You will:
-Work with Workdays largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
-Act as a liaison between Operations Professional Services Development Product Management and Customers to ensure understanding and alignment
-Become an expert in Workdays Architecture and leverage it on all engagements as needed
-Demonstrate competency in Workday products: HCM Payroll Financials
-Review upcoming customer events and planned production activities to identify potential problems then plan and execute solutions
-Successfully engage with Senior Leadership Technical and Functional staff to remove roadblocks address delays and mitigate issues
-Own and drive escalated issues blocking production success
-Effectively use sound business judgment risk avoidance and SME resources to coordinate team efforts to solve problems
-Carry out regular review of customer cases to identify trends
-Champion and advocate for customers with internal and external stakeholders
-Manage challenging situations in a fast paced environment
-Chair roundtables to ensure close communication and relationship building with key stakeholers
-Serve on and actively participate in customer steering committee meetings
-Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
-Pilot new programs and drive continuous improvement initiatives for production customers
-Travel occasionally up to 25% of the time (adjust depending on region)
-Participate in our 24x7 program

Core working hours 10 am - 7 pm PL time.

About You

Basic Qualifications:
Senior Technical Account Manager (P4)
-BS or MS in a Technical Degree (ie. Computer Science MIS) or equivalent technical work experience and acumen
-7 years of experience in product support customer success account management or consulting for a complex B2B enterprise software solution
-5 years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts

-Fluent spoken and written English

Other Qualifications:
- Fluent in German French or Spanish is a plus
-Working experience with at least one of the following business areas preferred: Human Resources Payroll Time Tracking Recruiting Financials
-History of successful issue resolution and escalation management skills at all levels including executive.
-Strong leadership and stakeholder management abilities with C-level engagement experience.
-Collaborative team player with cross-functional engagement skills.
-Excellent communication (verbal presentation written) and meeting facilitation skills.
-Ability to quickly assess and navigate high-stress situations.
-Strong planning organization (project management a must) analytical problem-solving and multitasking skills.
-Ability to work independently adapt quickly and maintain a positive attitude.

Workday Pay Transparency Statement (For Poland Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Primary Location:

Primary Location Base Pay Range: zł193800 PLN - zł290600 PLN

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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Required Experience:

Manager

Your work days are brighter here.Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on w...