Operations Director Heart & Vascular ICCE

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Job Description

The Operations Director reports to the System Administrative Officer. The Operations Director is responsible for partnering with ICCE Leadership to align and execute the strategy and Business Development plan of the H&V ICCE. Under limited supervision the Operations Director oversees and provides leadership for all strategic program development activities for their areas of responsibility. This role interacts pro-actively with other directors leaders physicians nurses and other members of the health care delivery team to achieve desired outcomes.

The Operations Director not only represents areas under their direct responsibility but also provides leadership around organization-wide initiatives to improve patient care clinical effectiveness and patient access and to optimize patient experience and quality.

Performance Excellence-25%

Work closely with ICCE SAOs Directors and Managers to develop realistic projections and operational plans to ensure optimal performance across all scorecard domains

Lead develop and coordinate all operational and contribution margin reviews with key operational leaders

Collaborate as needed with COM MUSCP and MUHA Finance & Accounting departments CFOs and other appropriate resources to project accurate volume revenue and expense

budgets each fiscal year and other times when adjustments are required due to market demands

Assist ICCE Leadership to initiate corrective action plans for any performance variance or other OFIs identified

Identify performance variances and recommend remedial actions

Performance Management-25%

Participate in development of financial/operational Key Performance Indicators (KPIs)

Develop supervise and/or coordinate preparation maintenance and execution of all analyses on the performance of KPIs under all pillars

Monitor operational/financial Key Performance Indicators (KPIs) for performance purposes

Management of performance in conjunction with direct leadership to achieve all operational targets and the achievement of designated project timelines

Track plan and participate on opportunities to increase volumes across functional areas

Coordination with BIOS Performance Management to understand and develop plans toward top decile performance compared to benchmark on financial/operational areas

Ensure the integrity/credibility of all analyses presented that drive operational scopes of work and approved system projects

Active engagement with the VAT system to reduce supply and purchased services cost as applicable to the ICCE

Monitors supply costs and routinely communicates with Central Supply Chain team related to opportunities to create cost efficiencies

System & Operational Planning-25%

Participate in the development of system plans and various forms of analyses to support growth plans and opportunities to increase revenue sources or referral base

Collaborate with appropriate stakeholders including ambulatory leaders budget analysts UHN/RHN and practice plan leaders external benchmarking sources and any other

appropriate resources to create operational and project plans that will lead to systemic growth

Assist in the development of strategy analysis for current and new business programs

Partner with Central Finance team(s) to develop and present draft pro formas to FEC and other appropriate committee(s) for approval assessment and implementation of business

plans

Conduct market needs assessment and analysis in collaboration with Strategy team to determine prioritization and impact of strategic and operational initiatives

Partner with appropriate stakeholders including COM and MUSCP Health Partners to develop multi-year forecasts of physician recruitment and departures for all Divisions

Work with system leaders to collaborate on driving ambulatory efficiencies and optimization

Experience driving ambulatory clinic efficiencies and optimization

Project Management-25%

Present and explain growth and financial data in conjunction with strategic activities and future goals

Identify and initiate projects which aid in coordination and development of operational efficiencies

Lead work teams for various projects and present draft and final product to appropriate leadership as requested

Work collaboratively with System and Division leaders to ensure all system and operational plans are executed within prescribe timeframes

Maintain effective communication with MUSC Health leaders across the system

Monitor and provide feedback to the ICCE leadership on the status of operational/project plans

Participate on various division and system teams as appropriate

Act as lead on managing operational change with known KPIs and course corrections

Additional Job Description

Education: Masters preferred: Bachelors Degree or Equivalent Work Experience: 10 years progressive work experience and 5 years management experience.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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Director