Front Office Supervisor DoubleTree Suites by Hilton Austin

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The DoubleTree Suites by Hilton Austin is looking for a Front Office Supervisor to join their team! Featuring 192 rooms this fantastic property is located within two blocks of Texas Capitol.

This person will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

Pay: $20.50 per hour

Shift: must be able to work a flexible schedule that includes Mornign mid-day evenings weekends and holidays.

The Benefits Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule assign daily work lead pre-shift meetings inform and train team members
• Monitor observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly