Vice President, Team Operations
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
$ 185350 - 384560
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Famehouse a division of UMG is the preeminent leader in D2C solutions in music defining & delivering the industrys best-in-class service to connect artists with their fans. Established & headquartered in Philly Famehouse powers eCommerce for UMGs labels artists and Bravado along with a select roster of 3rd party clients. Our success & culture is fueled by collaborationboth within FH and with our partners. We are passionate about the impact of eCommerce for artists providing a full service solution to grow an artists owned business including strategy creative storefront merchandising fulfillment customer service technology and more.
How we LEAD:
Merchandise and commerce are a part of the fabric of music culture. For artists its a way to develop and further articulate their brand. For fans its another pathway to connecting with an artist and the culture they represent.
The VP Team Operations role drives how our organization works designing smarter ways of operating enabling teams through better systems and structures and ensuring our processes evolve in step with our business. This role combines strategic process design organizational insight and hands-on operational execution. Youll partner across departments to streamline workflows enable change and build the connective tissue that keeps our teams operating efficiently and effectively.
How youll CREATE:
End-to-End Process Design
- Lead cross-functional initiatives to design and optimize business processes from strategy through execution.
- Map and analyze current workflows to identify inefficiencies redundancies and opportunities for automation or improvement.
- Establish consistent process frameworks and documentation standards that promote scalability and clarity.
Change Management & Enablement
- Drive change initiatives across teams ensuring smooth adoption of new systems processes and ways of working.
- Develop and implement change management strategies to improve engagement adoption and communication.
- Serve as a trusted facilitator ensuring alignment between leadership and team members through periods of transformation.
Team Structure & Organizational Design
- Partner with department heads to evaluate and optimize team structures responsibilities and cross-functional alignment.
- Recommend changes that improve efficiency clarity and collaboration between functions.
- Support leadership with implementation planning communications and performance tracking related to org changes.
Systems Tools & Workflow Optimization
- Understand how teams utilize tools and systems (e.g. project management communication data platforms) to execute work.
- Identify gaps or friction points between process and technology and collaborate with IT/Product teams to improve tool adoption and integration.
- Develop playbooks and best practices for tool usage that align with operational goals.
Operational Efficiency & Continuous Improvement
- Implement frameworks for continuous improvement across departments leveraging data and feedback to inform decisions.
- Diagnose gaps in resourcing workflow or process that impact team performance and drive solutions collaboratively.
- Track and report on key operational metrics that reflect efficiency alignment and impact.
Bring your VIBE:
- 812 years of experience in business operations process design or organizational development (experience in entertainment fashion retail preferred).
- Proven success in leading cross-functional process or transformation initiatives.
- Strong understanding of systems thinking workflow automation and change enablement.
- Excellent facilitation communication and relationship-building skills with cross-functional stakeholders.
Perks Playlist:
Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):
Comprehensive medical dental and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.
For more information please click on the following links.
E-Verify Participation Poster:English / Spanish
E-Verify Right to Work Poster:EnglishSpanish
Job Category:
eCommerceSalary Range:
$185350 - $384560The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.
Required Experience:
Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
Universal Music Group is the world’s leading music company. We own and operate a broad array of businesses in more than 60 countries.
