Corporate Account Manager, Mid Market

Job Summary

The Account Manageris responsible fordriving customer retention growth and strategic alignment across assigned accounts. This role ensures long-term customer success by managing renewals expanding revenue opportunities and fostering strong executive relationships. The Account Manager will act as a trusted advisor aligning solutions to clientbusinessobjectivesand success metrics.

In this role you will own the full lifecycle of account managementfrom renewals and expansion opportunities to executive engagement and strategic planning. You will lead Quarterly Business Reviews (QBRs) thatshowcaseoutcomes and success metrics proactively manage churn risk and ensureaccurateforecasting. Additionally you will champion client engagement by driving participation in key in-person events and aligning stakeholders at all levels.

Success in this role requires a blend of commercial acumen strategic thinking and relationship management skills. The ideal candidate thrives in a fast-paced environment is highly collaborative and is passionate about helping customers achieve their goals while driving revenue growth for the organization.

Major Responsibilities:

Renewals

• Own the end-to-end renewal process for assigned accounts ensuringtimelyexecution and alignment with contractual terms.

• Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.

• Collaborateswith internal teams to ensure smooth contract negotiations and compliance

Expansion Revenue

• Identifyupsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.

• Partner withCustomer Successand Product teams to positionadditionalsolutions that drive measurable business outcomes.

• Develop proposals and close expansion deals that contribute to overall revenue growth.

Executive Alignment

• Build andmaintainstrongrelationships with keydecision-makersandinfluencersacrossmultiple levels of theclientorganization.

• Create and execute engagement plans that include regular executive touchpoints andstrategicdiscussions.

• Ensure every client attends at least one in-person client event annually tostrengthen partnershipsand foster collaboration.

Quarterly Business Reviews (QBRs)

• Lead structured QBR sessions focused ondemonstratingbusiness value reviewing success metrics and aligning on future outcomes.

• Prepare data-driven presentations that highlight ROI adoption trends and progress toward agreedobjectives.

• Document and track action items from QBRs to ensure accountability and follow-through.

Account Strategy

• Develop comprehensive account plans that outline customerobjectives jobs to be done and problems to solve.

• Align internal resources to support the customers success metrics and long-term strategic goals.

• Continuously update account strategies based on evolving customer needs and market conditions.

Forecast Churn Accuracy

• Maintainaccuratechurn forecasts by monitoring account health engagement levels and risk indicators.

• Use data and insights to predict potential churn and implement proactive retention strategies.

• Report churn risk and mitigationplansto leadership on a regular cadence.

Risk Management

• In partnership with Customer Successidentifyand assess risks that couldimpactcustomer satisfaction retention or revenue.

• Develop and execute risk mitigation plans escalating issues when necessary.
• Act as the primary point of contact for resolving critical account challenges quickly and effectively.

Competencies

• Ability to develop and execute account strategies aligned with customer goals and business outcomes.

• Strong understanding of revenue drivers renewal processes and expansion opportunities.

• Skilled in building multi-threaded relationships including executive-level engagement.

• Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.

• Proficiencyin forecasting risk assessment and interpreting success metrics.

• Deep commitment to understanding customer needs and delivering measurable value.

• Ability to manage multiple priorities deadlines and stakeholders effectively.

• Skilled atidentifyingchallenges and creating actionable solutions to achieve customer success.

Required Experience:

Manager