Service Operations & Reporting Officer

• Full Time Permanent Role
• Location: Flexible State Location with Work from Home Options!
• Salary $102500 Super NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

At Mission Australia we know strong systems and accurate data help us deliver better outcomes for the people and communities we serve.

As a Services Operations & Reporting Officer you will play a key role behind the scenes supporting frontline teams to use their systems confidently ensuring data is set up and reported correctly and helping improve the tools and processes that keep our services running smoothly.

If you enjoy problemsolving simplifying the technical and helping others succeed this is a chance to use those skills to create real impact.

Your key responsibilities will be to:

• Support frontline staff to accurately record manage and extract client data in line with organisational and funder reporting requirements.
• Set up new or expanding services in internal systems to ensure correct data collection and reporting from day one.
• Load data into government and funder portals troubleshoot upload errors and ensure reporting is accurate and timely.
• Develop clear training materials guides FAQs and elearning resources to build staff capability and confidence in system use.
• Deliver targeted system training and provide troubleshooting support to reduce user errors and improve data quality.
• Work collaboratively with IT managers and service teams to improve system processes strengthen communication and support change initiatives.
• Identify opportunities to streamline processes automate tasks update system configurations and contribute to crossfunctional improvement projects.

Requirements for success

• A genuine passion for customer service supporting frontline teams and contributing to strong accurate and meaningful outcomes for clients.
• Strong experience using client data systems including extracting analysing and reporting on information.
• Ability to clearly explain technical or complex information in simple practical language to nontechnical staff.
• Proven capability in building positive collaborative relationships across multiple teams and stakeholders.
• Skilled in managing projects balancing competing priorities and meeting deadlines.
• Ability to analyse problems identify root causes and recommend practical solutions or improvements.
• Confidence in developing training materials and delivering training that builds capability and reduces errors.

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:

• Rewarding work every day you know youre making a real difference
• Not-for-profit salary packaging reducing your tax (details via AccessPay)
• Free external confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at

Find out more about a career with Mission Australia.

How to apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you