Bilingual (FrenchEnglish) ATM Support & Service Coordinator
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Job Location:
Frisco, TX - USA
Monthly Salary:
$ 22 - 25
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeks prestigious 2025 Top 100 Global Most Loved Workplaces list.
Bilingual (French/English) ATM Support & Service Coordinator
Location: Atlanta GA (Hybrid Onsite 3 Days/Week)
Employment Type: FullTime
Pay: $22-25
We are seeking a highly organized and customerfocused Bilingual French/English ATM Support & Service Coordinator to join our operations team. This role is responsible for monitoring ATM performance coordinating service requests supporting clients and technicians and ensuring timely issue resolution. The ideal candidate is proactive detailoriented and comfortable managing multiple queues while delivering exceptional customer service in a fastpaced environment.
Key Responsibilities
ATM Monitoring & Ticket Management
- Run and review daily reports to identify ATM issues and take necessary action.
- Open service tickets for maintenance as needed and ensure proper documentation.
- Follow up with dispatch teams and maintenance providers escalating issues as required.
- Close service tickets upon completion of work and verify accuracy of service details.
- Maintain accurate and uptodate customer and ticket records.
Client & Technician Communications
- Contact client sites via phone or email to notify them of ATM issues or gather additional information.
- Handle inbound calls from clients reporting ATM issues opening tickets and/or transferring to Technical Support as appropriate.
- Respond to client inquiries about ATM performance or reporting details.
- Manage incoming calls from field technicians and route them to the correct support teams.
Inbox & Call Routing Management
- Monitor and manage a shared service inbox; respond promptly to service requests and open tickets as needed.
- Follow call tree protocols to correctly route calls based on issue type or urgency.
- Provide efficient highquality customer service during highvolume or timesensitive periods.
Additional Responsibilities
- Deliver accurate and timely handling of Card TRACE calls from customers.
- Maintain productivity targets and quality standards.
- Work collaboratively with internal teams to support smooth operations and continuous improvement.
Required Qualifications
- Fluent in French and English (required).
- 1 years of experience in customer service call center operations dispatch coordination or technical support.
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fastpaced highvolume environment.
- Proficiency in Microsoft Office Suite (Outlook Excel Word) and comfort using ticketing or CRM systems.
- Strong attention to detail problemsolving abilities and followthrough.
Preferred Qualifications
- Experience in ATM operations financial services field service coordination or incident management.
- Familiarity with service dispatch workflows or servicelevel agreements (SLAs).
- Prior experience handling technical support triage or multiqueue communication channels.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
By applying to NCR Atleos jobs you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy which is available at to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Delivering exceptional ATM & ITM solutions, NCR Atleos empowers financial institutions & retailers to expand access & optimize branch operations.
