Customer Operations Specialist

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At IDEMIA we aim to offer our employees a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. Its also a great way to explore other functions professions or countries as IDEMIA operates in different businesses and in 50 locations around the world.

Purpose

This role is responsible for order processing service delivery & operational excellence.

Key Missions

Performs assigned operational tasks with precision and timeliness
Handles first-level support and escalate issues as needed
Maintains process compliance and data accuracy across systems
Assists in tracking requests and monitoring SLA adherence
Participates in testing and validation of customer-driven changes
Contributes to documentation and reporting of operational activities
Perform assigned operational tasks with precision and timeliness.
Define and document operational processes and performance metrics (KPIs).
Train colleagues and onboard new team members to ensure process consistency.
Manage prioritization and handle escalations within the team.
Participate in process improvement initiatives and special projects.
Maintain accurate records for audit and compliance purposes.

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.

Required Experience:

At IDEMIA we aim to offer our employees a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career and to build your personal brand. Its also a great way to explore other functions p...