Knowledge Management & Communications Support Contractor

February 24 2026

Hardship Level (not applicable for home-based)

H (no hardship)

FamilyCONTR Local Entry and Mid-Level Support

General Background of Project or Assignment Operational Context:

The Skills & Leadership Section (SLS) contributes to strengthening UNHCRs workforce capabilities by leading the Skills Strategy delivering on performance management careers and management and leadership development
solutions. To reinforce internal knowledge flows promote better access to SLS resources and enhance communication across portfolios SLS requires a dedicated affiliate to support knowledge management SharePoint maintenance and targeted communications tasks with additional admin tasks as required.

The affiliate will provide knowledge management SharePoint administration and light communications and design support for both the Management & Leadership portfolio and the Skills Strategy team. The role ensures that SLS resources are organized accessible and clearly communicated to colleagues across the organization.

Occupational Safety and Health Considerations

To view occupational safety and health considerations for specific duty stations please visit this link:


Purpose and Scope of Assignment:

Concise and detailed description of activities including measurable outputs and delivery dates impact indicators (what qualitative and quantitative results would be achieved upon completion of individual contract) performance indicators (timelines value of the service rendered in relation to the cost timeliness) and work plan:

A. Knowledge Management

Maintain and organize SLS knowledge assets ensuring clear taxonomy consistent naming conventions and
proper archiving.
Support structured repositories for the Leadership & Performance and Skills Strategy workstreams.
Conduct periodic content reviews and propose improvements to information flow and usability.

B. SharePoint Site Management

Update and manage SLS Team SharePoint pages ensuring accuracy accessibility and alignment with SLSs
information architecture.
Coordinate content updates with SLS technical focal points.
Monitor permissions links and content functionality troubleshooting issues as needed.

C. Communications & Design Support

Create flyers banners and simple visual materials using Canva to support SLS Programme visibility.
Lead coordination of events webinars and other activities of the team.
Draft short announcements updates and internal communications for dissemination to UNHCR colleagues.
Ensure consistency with UNHCR branding and messaging guidelines.

D. Portfolio Support

Management & Leadership Portfolio
Support the maintenance of updated resources Programme materials and tools within the portfolios
repositories.
Support communications around ongoing and upcoming leadership development initiatives.
Skills Strategy Team
Organize documentation frameworks guidance and other materials related to skills transformation.
Support the development of user-friendly summaries and communication to promote understanding of Skills
Strategy milestones.

E. Administrative Coordination

Support small tasks such as scheduling consolidating inputs or preparing materials for team meetings or
webinars.
Maintain trackers logs or simple coordination tools as requested by the team.

Deliverables
Up to date and well-structured SLS SharePoint pages.
Clear organized repositories for Skills Strategy and Management & Leadership portfolios.
Regular delivery of communication materials (short updates flyers one pagers) supporting SLS visibility.
Documentation and assets consistently maintained according to established KM standards.

CANDIDATE MINIMUM REQUIREMENTS SELECTION CRITERIA

Required qualifications language(s) and work experience:

Field of expertise competencies:
Required/mandatory:
Experience in knowledge management digital content organization or SharePoint administration.
Strong communication and drafting skills.
Ability to produce simple polished visual materials in Canva.
Strong organizational skills and attention to detail.

Desirable:
Understanding of UNHCR platforms structure and workflows.
Prior experience supporting HR learning or leadership development functions.

Minimum years of work experience (NOTE: candidates with less years of experience cannot be short-listed or recommended):
3 years of relevant experience with High School Diploma or 2 years relevant work experience with Bachelor or equivalent or higher

Language:
Required: English

EVALUATION MONITORING SUPERVISION

Monitoring and Progress Controls

- Weekly check-ins with the supervisor (status of tasks bottlenecks).
- End-of-Contract Report documenting key achievements analytics lessons learned and recommendations for continuity.

Standard Job Description

Required Languages

English

Desired Languages

Additional Qualifications

Skills

Education

Certifications

Other information

This position doesnt require a functional clearance

Remote

No